B2B Customer Success Manager (m/f/d)

Your mission

As our B2B-Account Manager, you’ll be at the center of our client relationships, delivering top-tier support from day one. You will drive customer satisfaction and success by building strong partnerships and identifying new growth opportunities. Among other projects, you will have the opportunity to work with TÜV NORD, one of our most important cooperation partners, and collaborate with a leading company in the industry to create a real impact. Your role will directly influence our customers' experience and play a key part in the long-term success and growth of our company.

Your responsibilities

• Be the trusted advisor for different tier level B2B clients, ensuring seamless communication and prompt resolution of inquiries and issues to exceed expectations.
• Build and nurture strong client relationships by continuously refining support processes, communication, and best practices to deliver exceptional service.
• Create a flawless onboarding experience, ensuring every client starts off on the right foot with the support they need.
• Identify and unlock new opportunities by proactively spotting upsell potential within the client base and working with sales to drive additional value.
• Take ownership of the invoicing process, delivering accurate, timely invoices and resolving any discrepancies to keep everything running smoothly.
• Boost risk management efforts, using data insights and feedback to stay ahead of potential issues and maintain high levels of client satisfaction.
• Support sales department during the whole sales process and provide necessary documentation.
• Collaborate cross-functionally, acting as the POC for teams like automotive, tech, and others to align on client needs and ensure seamless execution.

Your profile

• You have 2+ years of experience in B2B customer success, account management, or a similar role.
• You’re a natural communicator who excels at building relationships and solving problems.
• You thrive when managing multiple client accounts and enjoy ensuring that each one receives the highest level of service.
• You’re comfortable with invoicing processes and handling contracts, and you have a keen eye for detail.
• You’re organized, proactive, and able to prioritize effectively in a fast-paced, dynamic environment.
• You collaborate effortlessly with cross-functional teams and always keep the client’s needs at the forefront.
• You are fluent in both German (native) and English (C1)

Why us?

• An inclusive company culture and extremely motivated people
• High impact and responsibility in a very successful and fast-growing company and brand
• Strong management team with proven track record in successful startups to learn from
• A competitive compensation and 100% fully supported company equipment
• A high learning curve with all the possibilities for personal growth and professional development
• No walls, no limits, no bureaucracy just unlimited potential
• The nicest and most international team in the stylish brand-new office, in the heart of Munich with an amazing view on the Alps
• To learn more about our vibrant company culture feel free to visit our Career & Culture page

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