Banking Processes Manager - Operations/Product (all genders)

Are you thrilled by the chance to shape the future of digital retail banking in a vibrant and cutting-edge environment, backed by a global financial powerhouse?

Join us at JPMorgan & Chase Co. at our brand-new European hub for Chase bank in Germany! As we continue on this exciting journey of growth and expansion, we're looking for a Banking Processes Manager (Product/Operations) – Vice President.

As a Banking Process Manager - Operations/Product (all genders), you'll be at the heart of product and operations, leading design and documentation of key banking processes. Drive digitization and efficiency of both new and existing workflows. Your leadership will be crucial in fostering collaboration among diverse stakeholders, ensuring seamless user experiences and compliance with our risk and control standards.

If you're passionate about innovation and ready to make a lasting impact, please apply

• Lead the framing, design, and documentation of key banking processes for new product implementation, ensuring alignment with business objectives and operational efficiency
• Drive the digitization and monitor performance of existing operational processes to enhance efficiency and streamline workflows (incl. identification, integration & performance management of 3rd party solutions)
• Ensure alignment with appropriate risk management framework, compliance, and efficient operation of processes
• Collaborate cross-functionally with business and technology partners to collect, evaluate and compress data and requirements from multiple sources, focusing on creating seamless user experience that enhances satisfaction.
• Stay abreast with the latest trends, best practices and regulations in financial services and develop in-depth knowledge of banking processes to enable effective functional recommendations, and implementation.
• Oversee the planning, execution, and completion of delivery of the processes, ensuring they are delivered on time, within scope, and within budget

• Deep experience in German banking industry (more than 5 years) incl. banking products, processes, local laws, and regulations, with a particular focus on banking and customer management processes
• Experience in process discovery, process design optimization and change management in banking;
• Strong experience assessing value, developing cases, and prioritizing functionality to ensure work focuses on those with maximum value and is aligned with product strategy
• Ability to collaborate with multiple stakeholders in matric organization especially product, process design, technology and operations;
• Expertise in delivering and scaling operational processes in a strongly risk-managed and regulated context
• Independent in decision-making as well as able to take direction and work as a team player
• Fluency in English, in both written and oral communication. Additional knowledge of German preferred.
• Strong communication skills to facilitate clear and concise information exchange, fostering alignment and cooperation among teams and stakeholders across multiple locations

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.