Branch Office Administrator

Overview

Join to apply for the Branch Office Administrator role at Edward Jones .

This range is provided by Edward Jones. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$26.00/hr - $27.00/hr

Role and team

Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team. At Edward Jones, field associates form branch teams. Most of our teams are two or three people, and in a Client Support Team Professional role, you are a critical member of that team along with the financial advisor. You are the first voice a client hears when they call on the phone - the first face they see when they walk in the door. You have many responsibilities, but the most important is getting to know your clients so well that you not only help them identify their problems - you see them coming a mile away. You and your financial advisor are essential in working together to help your clients achieve their most cherished financial goals.

Position details: Full-Time; Branch Address: 724 Yorklyn Road Suite 325, Hockessin, DE

This job posting is anticipated to remain open for 30 days, from 08-Oct-2025. The posting may close early due to the volume of applicants.

Role purpose

If you are seeking a fulfilling career, the Branch Office Administrator (BOA) role may be right for you. BOAs team up with financial advisors to help clients achieve long-term financial goals. The primary role of the BOA is to provide administrative support to one or more financial advisors. Edward Jones serves over nine million clients and values diverse experiences and viewpoints.

Responsibilities

• Deliver exceptional personalized service to ensure clients feel understood and informed
• Assist in the annual business planning process to develop strategies for the upcoming year
• Actively listen for situations in clients' lives that may indicate a need for additional services
• Plan and execute marketing activities and events

What you'll receive and environment

• A culture of continuous improvement and professional development that respects individual contributions
• An inclusive environment where diverse viewpoints are valued
• A rewards program recognizing individual efforts and supporting long-term career and family well-being
• Full-time benefits: medical/dental/vision, voluntary benefits, disability, life insurance, 401k, health savings account, flexible spending accounts, paid holidays, vacation, sick time, personal days, volunteer day, bonuses and profit sharing eligibility, and Employee Assistance Program
• Competitive compensation with merit-based increases and discretionary bonus opportunities tied to branch and firm profitability

Hiring ranges

Hiring Minimum: $26.10
Hiring Maximum: $27.74

Skills and requirements

Skills that help you succeed

• Analytical Thinking
• Attention to Detail
• Adaptability
• Conversational Skills
• Digital Tool Utilization
• Team Collaboration

Role Requirements

• Client Service: Provide exceptional service via inbound/outbound calls, email, and in-person interactions; respond to inquiries, resolve issues, and maintain relationships with clients and internal teams
• Account Management: Learn and understand the financial services industry; handle account openings, transfers, and other requests under the direction of the financial advisor; process transactions and maintain client records
• Administrative & Operational Support: Work independently under the advisor's direction; schedule appointments, prepare meeting materials, manage correspondence, support marketing initiatives, and update SOPs to support branch plans
• Technology: Proficiency with Microsoft Office; willingness to learn MoneyGuide, Salesforce, and other firm software

About Us and awards

Edward Jones is a Fortune 500 company that emphasizes putting people first. We are committed to purpose, inclusion, and citizenship, and strive to create an innovative, flexible, and inclusive environment. We encourage belonging and recognize contributions across the firm. For more information, visit our benefits page and read our awards and accolades pages.

Seniority level

• Associate

Employment type

• Full-time

Job function

• General Business, Administrative, and Customer Service

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