Stellenbeschreibung:

Overview

The MVP is an AI-powered assistant for craftsmanship businesses that manages inbound communication via phone, messaging, and web chat, automatically distinguishing between existing and new customers.


Customer Handling


• Existing customers are routed directly to a human while their calls are transcribed and summarized.
• New customers are fully qualified by the AI, which captures their contact details, job requirements, urgency, and attachments.



Ticket and Offer Management

Each request is logged as a structured ticket in a central database, and the system generates a draft offer using predefined templates that the craftsman can review and approve in a simple web dashboard.


Dashboard Functionality

The dashboard also provides ticket management, offer previews, and notifications, enabling faster response times, reduced administrative work, and a more professional customer experience.