Business Operation Manager (EMEA)

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AIRS Medical Inc., founded in Oct 2018, is a medical AI startup based in Seoul, Korea, that builds innovative products and services to improve patient experience and institutional efficiency in areas where productivity is limiting clinical value. AIRS has demonstrated deep learning technology in MR image reconstruction and has commercialized SwiftMR in multiple markets.

Role Overview

We are seeking a proactive and detail-oriented Sales Operations & CRM Specialist to support our rapidly growing Sales and Business Development teams. In this role, you'll streamline sales processes, own our Salesforce CRM, deliver data-driven insights, and define the metrics that drive our success. Your work will directly impact how efficiently and effectively our revenue teams operate.

Responsibilities

• Sales Operations Support: streamline and optimize the sales process for team efficiency; maintain and update the sales pipeline, including forecasting; configure Salesforce to adapt to team needs; design and maintain sales operations tools; automate routine tasks to reduce manual work for sales reps.
• Salesforce & CRM Management: manage the company's Salesforce CRM data and processes; collaborate with teams to ensure accuracy of leads and records; maintain data integrity through audits and validation; act as the liaison for account managers regarding CRM issues.
• Reporting & Analytics: generate insights from CRM and financial data for decision-making; create reports and dashboards for leadership and the team; deliver regular reports on sales performance and KPIs; analyze data for trends and recommend strategies; define and track KPIs and support revenue planning by tracking targets and building real-time dashboards for critical metrics.

Qualifications & Skills

• Education & Experience: Bachelor's degree or equivalent experience in business administration, operations, or a related field.
• 3-5 years of experience in an analytical or operations role (such as Sales Operations, Business Analyst, or Operations Coordinator) is highly desirable.
• Experience in a start-up environment or small company is a plus. Healthcare or medical device industry experience is preferred.
• Technical Skills: Solid proficiency with CRM systems (Salesforce experience strongly preferred); able to quickly learn new software tools; strong data structuring skills; experience with data visualization or BI tools (Tableau, Power BI, etc.) is a plus.
• Analytical & Detail-Oriented: highly analytical, extremely detail-oriented, and accuracy-focused; strong reporting to support decision-making.
• Communication & Collaboration: strong written and verbal communication skills in English.
• Fast Learner & Adaptable: adaptable, quick to learn, and enthusiastic about mastering new tools, particularly Salesforce.
• Other Requirements: Must be legally authorized to work in EU.

Benefits

• Work type: Full time
• Work From Home, with occasional business travel
• Collaborate with team members around the country and the world
• Paid Time Off
• Latest gadgets and IT supplies to decorate home-office
• Access to WeWork globally
• Training & Development

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Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

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