Stellenbeschreibung:

Chat Support Agent | Full-Time | Remote (EMEA Region)

We are a trusted recruitment partner, committed to connecting exceptional talent with leading global organizations. On behalf of a well-established call center services company, we are seeking motivated and customer-focused Chat Support Agents to join their growing team. This is a full-time remote opportunity, open to candidates across the EMEA region.




About the Role

As a Chat Support Agent, you will be the first point of contact for customers, providing prompt and accurate assistance through online chat channels. You will play an essential role in delivering outstanding customer experiences, handling inquiries, resolving issues, and ensuring customer satisfaction in a professional and timely manner.




Key Responsibilities

• Respond to customer inquiries via live chat in a clear, professional, and friendly manner.
• Troubleshoot issues and provide accurate information or solutions to customer concerns.
• Escalate complex cases to the appropriate teams when necessary.
• Maintain detailed and accurate records of interactions using company systems.
• Consistently meet performance targets related to response time, resolution rate, and customer satisfaction.
• Collaborate with team members and supervisors to ensure a smooth support process.
• Stay updated on company policies, procedures, and product/service knowledge.



Qualifications

• Previous experience in customer support, call center, or chat-based service is preferred.
• Strong written communication skills with excellent grammar and attention to detail.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Problem-solving mindset with a focus on delivering solutions.
• Comfortable working remotely with reliable internet connectivity.
• Fluency in English is required; knowledge of additional languages is an advantage.
• Flexible to work across shifts, including evenings, weekends, and holidays as needed.



What’s Offered

• Full-time, remote role within the EMEA region.
• Competitive salary and performance-based incentives.
• Structured training and onboarding to ensure success in the role.
• Opportunity to join a reputable call center company with a diverse and supportive team.
• Career growth potential within the organization.



Apply Now

If you are passionate about customer service and enjoy solving problems in a fast-paced environment, we encourage you to apply and become part of a dynamic support team.

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung