Chief Transformation Officer, (CTO) CRM

Chief Transformation Officer, (CTO) CRM – ServiceNow

Overview

Join to apply for the Chief Transformation Officer, (CTO) CRM role at ServiceNow .

Responsibilities

• Open to applications across EMEA.
• Engage with our largest customer’s C-Suite Executives, leveraging extensive CRM and transformational experience to articulate how breakthrough business outcomes are achieved on the NOW platform. Advise and work closely with key internal executives, as well as our Sales and Strategy teams to build a strategic product and GTM strategy, including enabling the global field community.
• Accelerate sales cycles by meeting and working closely with our most strategic customer CXOs (Fortune 500).
• Work with Customer CXOs to build out their transformation strategy.
• Increase C-suite awareness by creating industry-leading transformation frameworks that help ServiceNow strategic clients accelerate their transformations.
• Develop and drive prospect pipelines by hosting CXO roundtables, delivering industry keynotes, and leading other executive-level field marketing activities.
• Provide critical product and marketing content feedback to key Engineering and Field Marketing teams.

Qualifications

• Experience in leveraging or integrating AI into work processes, decision-making, or problem-solving, including AI-powered tools, automating workflows, or analyzing AI-driven insights.
• 15+ years of experience in senior leader roles leading large, cutting-edge technology organizations. Former C-level or VP level preferred.
• Deep CRM expertise and the ability to position ServiceNow as the leader in CRM.
• Alternatively, experience leading customer service or support functions with understanding of call center operations, customer retention, and employee engagement.
• Fluent in CRM’s business value.
• Experience leading business transformations at scale, specializing in CRM.
• Extensive experience with external customers, articulating product benefits and acting as a trusted advisor.
• Experience with SaaS/PaaS and ServiceNow products is ideal.
• Demonstrated ability to lead and collaborate across internal and external organizations, including Engineering, Sales, strategic partners, and ISVs.
• Executive-level presentation skills, including large presentations, executive briefings, and small-group roundtables.
• Adaptable and able to thrive in a dynamic, metric-based environment.
• The ideal candidate is an experienced CIO, CTO, or COO.
• Executive-level consulting or CXO advisor experience preferred.

Additional Information

Work Personas: We support a distributed model; work persona (flexible, remote, or in-office) depends on role and location. Eligibility may be determined by distance to the nearest ServiceNow office.

Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered as required by law.

Accommodations: We strive to provide an accessible and inclusive experience. If you require a reasonable accommodation to complete any part of the application process, or need an alternative method to apply, please contact

Export Control Regulations: Some positions may require export control approval. All employment is contingent upon ServiceNow obtaining any necessary export licenses or approvals.

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