Claims & Insurance Officer (m/w/d)

Claims & Insurance Officer (m/w/d) – Düsseldorf, Germany

Location: Düsseldorf, DE 40549. Country: Germany. Publishing date: 26 Sept 2025. Area: Operations.

Overview

Athlon Germany, a subsidiary of Mercedes-Benz Mobility AG, is a market leader in modern mobility solutions. Join the Insurance Abteilung as a Claims & Insurance Officer (m/w/d) and contribute to sustainable mobility with a collaborative culture, flat hierarchies, and ongoing personal development opportunities.

Responsibilities

• Responsible for the end-to-end processing of vehicle damages, including claims submission with insurers and liability carriers
• Digitally document and track vehicle damages in the system for traceability
• Review, approve, or reject repair damages considering economic and technical aspects
• Perform plausibility checks of cost estimates and expert reports in coordination with external service providers (workshops, appraisers, loss adjusters)
• Conduct internal controls and regularly review and adjust insurance contributions
• Assess risks for special premiums and premium changes with an emphasis on cost efficiency and fairness
• Actively contribute to continuous optimization and development of existing damage management processes
• Lead complex claim cases from notification to final settlement
• Act as a professional sparring partner for colleagues and customers internally and externally
• Monitor market trends and legal developments in the claims area and incorporate them into daily work and processes

Qualifications

• Completed insurance-related commercial training; ideally with at least two years of experience in claims management
• Solid knowledge of motor vehicle insurance, preferably with a focus on fleet insurance and their specifics
• Experience in fleet leasing, fleet management, or claims management is a plus
• Entrepreneurial, customer-oriented mindset; strong communication and service orientation
• Comfort with MS Office and digital tools/systems
• Quick comprehension, analytical thinking, and ability to identify connections in complex claims
• High process affinity and drive to make processes more efficient and customer-friendly
• Structured, independent, and reliable work, even under high workload
• Professional presence and strong teamwork; willingness to engage in knowledge sharing

Benefits

• Stable, secure employment
• Attractive salary with a variable component
• Mobile working with modern equipment
• Flexible working hours with flextime model
• Corporate benefits with discounts
• Employer contribution to pension plan
• Monthly Best-Choice voucher
• 30 days of vacation per year (5-day work week)
• Lease2Motivate full-service leasing at favorable terms
• Opportunity for discounted employee stock
• Health offerings for body and mind
• And more

Equal Opportunity and Inclusion

• Respect for individuality; you can be yourself at work
• We value qualifications over personal data like birthplace/dob in resumes
• Support for people with disabilities and flexible work models

Application Process

• If suited, you will be invited via email to a digital interview
• Second interview if both sides are convinced
• A personalized offer with terms if there is a match

Additional Information

• Start: immediately / flexible
• Contract: permanent
• Work location: Düsseldorf

For questions about the position or the application process, please contact the Recruiting Team at We look forward to hearing from you!

Our values include Integrity, Openness and Respect; Inspired, Empowered and Diverse People; Customer Focus; Commitment to Excellence; Financial & Social Responsibility; Sustainability.

Seniority level: Entry level. Employment type: Full-time. Job function: Sales and Business Development.

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