Stellenbeschreibung:

We are looking for a Senior Business Analyst Global Claims Processes & Implementation (m/f/d), based in Munich.



Your Team

Our team is committed to driving Process Management initiatives that ensure sustainable and efficient End-to-End processes, realizing our excellence ambition, while engaging with senior management, and maintaining connections with various departments and group functions.



The Impact You Will Have

Reporting to the Head of Product Claims and Global Claims Processes, you will establish and support the Allianz Customer Model (ACM) by aligning the Allianz Commercial Claims Process with the ACM Commercial segment, adapting to both internal and external regulatory changes. You will introduce standardized and simplified claims processes that respect the diversity of Allianz Commercial Regional Claims, ensuring consistent implementation and ongoing development of global claims processes across all OEs.



Some Of Your Specific Responsibilities Could Include
• Define, design, implement, and maintain internal claims processes as part of an End-to-End process view and Claims Excellence, including Multinational processing.
• Conduct regular process reviews in various Allianz Commercial regions to ensure compliance with defined global processes.
• Drive claims initiatives and projects, focusing on process improvements.
• Guide and consult CCO stakeholders, departments, and employees on initiatives to continuously improve and strengthen global claims processes.
• Maintain knowledge of global claims processes to ensure coordination and alignment with Allianz Commercial initiatives and improvement measures.
• Ensure early engagement with stakeholders, keeping them informed of progress and upcoming issues, and securing their cooperation for successful completion and execution of initiatives and projects.
• Develop and positively influence key stakeholders across locations and functions.
• Build, manage, and motivate teams working on various initiatives, including virtual teams across multiple locations and departments, as well as team members from other departments outside of CCO.
• Manage third-party contributions to projects as appropriate.


What You’ll Bring To The Role

Experience in claims management is highly desired, demonstrating expertise in handling claims processes, optimizing claims operations, and driving strategic claims initiatives. Demonstrated analytical skills with the ability to absorb complex information from various sources, analyze data in detail, draw appropriate conclusions, and proactively identify and resolve issues. Strong business skills to break down complex subjects into manageable components, determine the status quo, business requirements, target objectives, and course of action. Proficiency in IT skills to identify, advise, and implement solutions for IT-related issues. Effective consulting skills, including relationship management, customer satisfaction, and facilitation. Negotiation skills combined with tact and diplomacy to achieve favorable outcomes. Leadership skills to manage and lead international virtual and non-virtual senior teams on various topics and initiatives. Excellent communication and presentation skills, with the ability to clearly express ideas and messages both in writing and verbally, and to deliver compelling stories to audiences. Ability to translate analytical findings into concrete suggestions for business steering and opportunities. Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.




78881 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent



What’s in it for you?


Let’s Care About Everything That Makes You, You

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.



Let’s care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.



Let’s care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.



Let’s care for life’s twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.



Let’s care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.



Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.




Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.




Allianz is an equal opportunity employer, and therefore welcomes applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other characteristics protected under applicable local laws and regulations. Diversity of thinking is an important part of our culture.



People With Disabilities

We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email [email protected]



Recruitment Agencies:

Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.  Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung