Client Solutions Manager (Comprehensive Retailers) - Global Business Solutions - Munich

Client Solutions Manager (Comprehensive Retailers) - Global Business Solutions - Munich

Responsibilities

• Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing businesses, managing relationships with key Comprehensive Retailer clients and agency partners (media, creative, marketing partners).
• Analyze campaign performance data to offer clients data-driven business insights and use those insights to improve advertising offerings, maximise client revenue and increase ROI and efficiency.
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
• Manage custom programs or sponsorships with other departments internally and lead custom content campaigns to ensure assets are distributed and delivered on time.
• Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization.
• Serve as a product consultant educating clients and agencies on product solutions and best practices, to grow existing business partnerships.
• Collaborate with a diverse group of internal cross-functional teams to identify, create, and implement creative ad solutions grounded in achieving measurable business results for client partners.
• Investigate and work directly with international product & engineering teams to help troubleshoot client issues during a campaign.
• Build scalable processes for the growing Client Solutions Management team.
• Work with the campaign execution team to ensure ad specifications and rates are accurate and responsible for reporting and optimization of campaigns.

Qualifications

• Minimum Qualifications
• Experience managing campaigns across digital platforms and ad tech products.
• Deep understanding of the digital landscape and a passion for social media.
• Detail-oriented, with exceptional organizational skills.
• Previous experience working across multi-market environments preferred but not required.
• Proficient in English (oral and written); German language skills are beneficial as this role will work with local stakeholders/vendors.
• Self-starter, fast learner with a start-up mindset.

• Preferred Qualifications
• Experience working with clients in the Comprehensive Retailer or eCommerce industry.
• Background/experiences in performance campaigns.
• Proven success in a highly dynamic, rapidly changing environment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect. We strive to do great things with great people, lead with curiosity and humility, and foster an "Always Day 1" mindset to achieve meaningful breakthroughs for ourselves, our company, and our users.

Diversity & Inclusion: TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We are passionate about this and hope you are too.

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