Amcor

Collection Specialist

Amcor WorkFromHome

Stellenbeschreibung:

About the Role

Company: Amcor Flexibles EMEA
Position: Collection Specialist

Job Details

  • Location: Portugal, Spain, Czech Republic or Poland (only)
  • Function: BG Finance & IT
  • Sub-Function: BG Controlling
  • Contract: Permanent
  • Employment type: Full-time
  • Shift: Hybrid

Key Responsibilities

  • Daily follow‑up of late payments
  • Elaborate improvements to encourage on‑time payments and proactively resolve payment‑profile issues
  • Increase cash flow, reduce risks from late payments, lower bad‑debt write‑offs, decrease DSO and overall overdue level

Principal Accountabilities

  • Active contact with customers re outstanding amounts and/or overdues – minimum 15 per day
  • Collaboration with credit specialists, sales & customer service, finance
  • Update and maintain FSCM database
  • Distribute statements & dunning letters per defined Collection Strategy
  • Pre‑due calling – detect and resolve administrative issues before the due date
  • Follow up on disputed invoices; collect data to understand root causes and support resolution
  • Follow up on claims/disputes with customer, sales & quality to reduce payment delays
  • Update CSI
  • Develop customer intelligence (external & internal)
  • Early warning signals: timely reporting of payment problems and changes in payment behaviour
  • Accurate administrative follow‑up of customer accounts, claims, disputes, agreements and contact data
  • Report key reasons for non‑payment and escalations to Collection Manager & Credit Managers
  • Report payment‑term discrepancies
  • Report top 20 customers per site
  • Follow up on urgent actions re blocked accounts

Major Challenges & Complexities

  • Multiple internal sales, finance and commercial teams across sites
  • Allocated customer portfolio
  • Interaction with BG Credit Director, BG Collection Coordinator, BU Credit Managers, BG Credit Process Manager, BG Collection Process Manager, Key Account Managers and Sales Representatives

Qualifications / Requirements

  • Formal qualifications and experience
  • Strong affinity with collection and customer‑facing activities
  • Ability to use SAP & FSCM and Microsoft Office (Excel, Word, PowerPoint)
  • Strong interpersonal and communication skills
  • Cross‑functional, cross‑site and cross‑cultural experience
  • Basic accounting knowledge, good numerical understanding
  • Fluency in English; at least one of: French, Polish, Dutch, German or Turkish
  • Results‑oriented, persuasive, negotiation skills, initiative, resilience, team player, detail‑oriented, self‑directed

About Amcor

Amcor is a global leader in responsible packaging, delivering sustainable solutions worldwide. Our purpose is to elevate customers, shape lives and protect the future.

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Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    05 Nov 2025
  • Standort:

    WorkFromHome

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