Collection Specialist

About the Role

Company: Amcor Flexibles EMEA
Position: Collection Specialist

Job Details

• Location: Portugal, Spain, Czech Republic or Poland (only)
• Function: BG Finance & IT
• Sub-Function: BG Controlling
• Contract: Permanent
• Employment type: Full-time
• Shift: Hybrid

Key Responsibilities

• Daily follow‑up of late payments
• Elaborate improvements to encourage on‑time payments and proactively resolve payment‑profile issues
• Increase cash flow, reduce risks from late payments, lower bad‑debt write‑offs, decrease DSO and overall overdue level

Principal Accountabilities

• Active contact with customers re outstanding amounts and/or overdues – minimum 15 per day
• Collaboration with credit specialists, sales & customer service, finance
• Update and maintain FSCM database
• Distribute statements & dunning letters per defined Collection Strategy
• Pre‑due calling – detect and resolve administrative issues before the due date
• Follow up on disputed invoices; collect data to understand root causes and support resolution
• Follow up on claims/disputes with customer, sales & quality to reduce payment delays
• Update CSI
• Develop customer intelligence (external & internal)
• Early warning signals: timely reporting of payment problems and changes in payment behaviour
• Accurate administrative follow‑up of customer accounts, claims, disputes, agreements and contact data
• Report key reasons for non‑payment and escalations to Collection Manager & Credit Managers
• Report payment‑term discrepancies
• Report top 20 customers per site
• Follow up on urgent actions re blocked accounts

Major Challenges & Complexities

• Multiple internal sales, finance and commercial teams across sites
• Allocated customer portfolio
• Interaction with BG Credit Director, BG Collection Coordinator, BU Credit Managers, BG Credit Process Manager, BG Collection Process Manager, Key Account Managers and Sales Representatives

Qualifications / Requirements

• Formal qualifications and experience
• Strong affinity with collection and customer‑facing activities
• Ability to use SAP & FSCM and Microsoft Office (Excel, Word, PowerPoint)
• Strong interpersonal and communication skills
• Cross‑functional, cross‑site and cross‑cultural experience
• Basic accounting knowledge, good numerical understanding
• Fluency in English; at least one of: French, Polish, Dutch, German or Turkish
• Results‑oriented, persuasive, negotiation skills, initiative, resilience, team player, detail‑oriented, self‑directed

About Amcor

Amcor is a global leader in responsible packaging, delivering sustainable solutions worldwide. Our purpose is to elevate customers, shape lives and protect the future.

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