Collection Specialist (m/f/d)

Location

Hybrid in Munich (minimum of 2 days a week from the office)

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance. We are looking for a motivated Collection Specialist to join our dynamic Accounts Receivable team. The goal of our Accounts Receivable team is to provide our company consistent, high quality and customer oriented execution of AR processes that shape our culture and bring direct values. If you enjoy communicating with customers and want to experience the outstanding Usercentrics culture in a role where you can start building your career in the Accounts Receivable area, we’d love to hear from you.

Your Tasks

• Managing debt collection for assigned entities within Usercentrics and Cookiebot brand (Follow up actively on overdues within given timeline, resolve inquiries and facilitate timely collections, dealing with correction of the invoices and issuing credit notes)
• Maintaining good relationships & cooperation with partners and customers via email
• Responding to internal and external inquiries in a professional manner
• Monitoring the AR aging and bad debts of assigned entities
• Ensuring compliance of company policies and procedures
• Proactiveness in anticipating the service/customer needs
• Collaborating within the accounting and customer support/service department
• Suggesting continuous improvement ideas and actively support and participate on process standardization

You Bring

• Bachelor’s degree in Accounting, Finance, or related field
• Relevant experience in accounts receivable or collections (3 years+) which requires communication skills with customers and partners and at the same time pays attention to details ideally from international company with high volume transactions (85k in total)
• NetSuite experience nice to have, Microsoft Office and Excel (at the common user level), German language nice to have
• Personal drive and proactive approach with a can-do attitude, being confident in decision making, excellent organizational and collaboration skills
• Ability to manage multi tasking and embrace changes in a fast-paced environment

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Why join Usercentrics?

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being

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