Community Engagement Manager

Work Location: Remote from Vietnam or Philippines

Engagement Model: Temporary Full-Time Employment (2 years) with possibility of extension

Estimated Start Date: September 15, 2025

DataForce by TransPerfect is looking for a Community Engagement Manager with proven experience in communication and working in a multinational/ multicultural virtual working environment.

Role Summary

The Community Manager promotes the established engagement communication strategies to the DataForce Community and acts as a stakeholder for both the Community member experience and DataForce business needs related to Community satisfaction, consolidation, and growth. The Community Manager works with cross-function teams to ensure that only the approved, most up-to-date procedures are followed when communicating with contributors.

Role Responsibilities

• Promote relevant and adaptable strategies to lead, coordinate, and monitor the communication with Community members

• Liaise with Technology Development, Delivery, and Marketing departments as Community stakeholder to provide requirements and follow-up on deliveries

• Set and continually manage Community members expectations, while actively working to improve the Community experience

• Follow sourcing strategy to reach project's targets based on past data and research

• Perform root cause analysis for community escalations and proposing corrective actions

• Prepare material for presentations regarding Community insights for internal and external customers

• Implement strategies for building and maintaining a large, engaged community

• Closely collaborate with cross-functional teams to identify and manage goals

• Participate in the onboarding process for newcomers and act as a point of contact for all Community Engagement processes

• Identify and tracking relevant Community KPIs

• Plan and organize Community satisfaction surveys, converting results into actionable insights

• Review Delivery communication KPIs and workflows, making adjustments as necessary

• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor