Stellenbeschreibung:

About the Role

You’re passionate about creating seamless experiences for auditors and audit assistan? Let’s talk.

We are dnl – an AI start-up, building intelligent software for audit teams. Our solution helps auditors work through documents faster, more accurately, and with less manual effort.


Position

To strengthen our Operations team in Berlin, we’re hiring a Customer Experience Specialist (m/f/d).

This role is ideal for someone with an audit background who enjoys translating technical solutions into real customer impact – and who wants to shape how our users work with our product every day.


Key Responsibilities


• Act as the trusted voice of our customers internally, ensuring their needs are understood and prioritised.
• Be the first point of contact for incoming customer requests – from initial inquiry to resolution.
• Leverage on your audit experience by reproducing customer cases before handing them over to our development team.
• Communicate with users in a clear, structured, and proactive way.
• Document solutions, write handbook articles, and contribute to release notes.
• Collaborate closely with Product, Engineering, and Sales to improve the product and processes.
• Help scale workflows and knowledge bases as our customer base grows.


What You Bring


• 2–3 years of experience in financial audit or a related field – you know the workflows and pain points of our customers and speak their language.
• Strong technical affinity and curiosity for how complex software works.
• Excellent communication skills in German and English (C1+).
• A structured, hands-on approach to solving problems.
• Motivation to primarily work on-site in Berlin, with flexibility for remote work.


What We Offer


• 30 vacation days per year
• Competitive compensation package
• Ownership from day one, flat hierarchies, short decision paths
• Flexible working hours
• A collaborative, international, ambitious, and supportive team🎉
• Strong team culture with regular offsites, events, and open feedback


Join our team and help us create an outstanding experience for audit professionals worldwide – with an AI product that truly changes the way they work.