Customer Quality Engineer – Import Operations

Job Overview

Are you passionate about driving excellence and building strong customer relationships? As a Customer Quality Engineer, you’ll play a central role in ensuring quality standards across our European import business. You’ll be the primary point of contact for customers on all quality-related matters, leading initiatives that enhance product reliability and customer satisfaction.

This role offers a dynamic environment where you’ll coordinate quality activities, manage customer complaints, and act as a vital link between our European customers and our production sites in Asia — primarily in China and in India— all while working in a truly international and multicultural setting.

Key Responsibilities

• Act as main customer contact for handling of customer complaints (8D) and all other quality related topics
• Organize and manage internal (Stuttgart) and external (on site at customer) containment actions
• Guide the cross functional team (CFT) in the production plant as well as Stuttgart laboratory staff for a customer specific complaint analysis
• Conduct onsite customer visits when necessary
• Support the introduction of new products & applications as well as product changes

Requirements

• Engineering degree - preferred to the field of Mechanical, Electrical, Industrial Engineering or related
• Relevant experience of ideally 3 to 5 years in a similar position; Fresh graduates are also welcomed to apply
• Quality related experience in automotive / industrial environment
• Familiarity in the problem-solving methodology by using Q-tools such as 8D, Fault-Tree Analysis, Ishikawa
• Able to perform basic laboratory testing related to electric motors and actuators
• Proficient English language skills are mandatory (German language knowledge is considered a plus)
• Highly team-oriented individual, capable of dealing with pressure and adversity
• Proactive and organized person with high communication and problem-solving skills
• Good time management and collaboration skills, coupled with a quality mindset
• Ability to work collaboratively in a truly international and multicultural work environment
• Willingness to travel, occasionally on short notice