Stellenbeschreibung:

VirtueStaff is seeking a passionate and dedicated Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing outstanding customer support and facilitating a positive experience for our clients. If you enjoy helping others and have excellent communication skills, we invite you to apply!

Responsibilities

• Address customer inquiries and resolve issues promptly through various channels, including phone, email, and chat.
• Provide product and service information, guiding customers through their choices and assisting with order processes.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Collaborate with team members to improve service delivery and share insights on customer feedback.
• Assist with customer retention initiatives and identify opportunities to enhance user experience.
• Stay informed about product updates and changes to communicate effectively with customers.

Requirements

• Previous experience in customer service or a related role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a customer-focused attitude.
• Ability to perform well in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient with CRM software and basic computer applications.
• Detail-oriented with strong organizational skills.
• Able to work independently as well as part of a team.
• Flexibility to work various shifts, including evenings and weekends if necessary.

Benefits

• Work From Home
• Performance Bonus

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung