Job Opening: Customer Service Representative (EMEA)

Are you passionate about helping people and thrive on building meaningful customer relationships? Do you enjoy working in a fast-paced, international environment where your communication skills really make a difference? If yes, we’d love to meet you!

We’re on the lookout for an enthusiastic and driven Customer Service Representative (all genders) to join our EMEA team. In this role, you’ll be the friendly face (or voice!) of our company—supporting and advising our customers via email, phone, or chat. You’ll guide them through our latest product developments, explain our licensing models, and help them make the most of our subscription offerings.

Please note that our new colleague for this position must be residing in Germany permanently. The working model will be optionally remote or hybrid. You have the option to work from our headquarter in Nuremberg at any time.

YOUR TASKS

• Handling and qualifying incoming inquiries about our products, licensing, and subscriptions via email, chat, and phone
• Preparing quotes and processing orders for both direct customers and our Channel Partners
• Collaborating closely with our global Customer Service team, international Sales colleagues, and Account Executives
• Managing inquiries related to cancellations, invoices, billing, and sales taxes
• Supporting software activations, managing license data, and overseeing subscriptions
• Keeping customer data accurate and up to date in our CRM and e-commerce systems

YOUR PROFILE

• Ideally at least 2 years of experience in customer care, support, or inside sales— big plus if this experience comes from within the software industry and EMEA region - but we are also looking forward to applications from juniors that want to contribute to the teams' success
• A solid understanding of sales cycles and a passion for providing outstanding customer experiences
• An interest in tech—you’re comfortable navigating technical information and explaining it clearly
• Fluency in both English and German is a must; any additional languages are a big plus!

FACTS FOR YOU

• Many possibilities to further develop your individual skillset
• Innovative and creative work environment with plenty of room for new ideas
• A structured onboarding phase with experienced colleagues
• Flexible working hours and a familiy-friendly environment
• Permanent employment contract at our headquarters in Nuremberg
• A great working atmosphere in an enthusiastic international team with flat hierarchies
• Subsidized germany-wide jobticket for public and regional transportation, bike leasing, bicycle cellar (incl. showers) and sufficient parking spaces
• We actively support your health by funding membership of the Urban Sports Club
• Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees

INTERESTED?

Make it easy for yourself and use the application button below. And at the end, a very important note: For us, diversity is more than just a word — it's a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we're determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let's work together to create a more colorful and inclusive corporate culture!