Customer Service Representative - Banking

German Speaking Customer Service Representative - Banking

Location: Berlin, Germany
Contract Type: Contract

Play a key role in shaping customer experiences for a leading financial services organisation.
Benefit from a hybrid working model, balancing office collaboration with remote work.
Secure a stable 12-month contract with a supportive and development-focused team.
Utilise your German and English language skills in a professional banking environment.

Our client, a leading financial services organisation, is seeking a German Speaking Customer Service Representative to join their team in Berlin. This is an excellent opportunity for a customer-focused professional to contribute to a team that values personalised service and continuous improvement.

Position Overview

As the first point of contact, you will be central to the daily banking team. You will handle customer inquiries across multiple channels, ensuring a positive and helpful experience. This role is vital for building strong customer relationships and supporting the company's growth by delivering exceptional service.

Responsibilities

• Serve as the first point of contact for all customer inquiries.
• Resolve customer concerns efficiently via phone, email, and chat.
• Provide clear guidance and support for digital banking services.
• Build and maintain strong, trust-based relationships with customers.
• Contribute to shaping the future of the company's banking services.

Requirements

• At least one year of experience in a customer support role.
• Fluency in German, both spoken and written.
• Solid professional proficiency in English.
• A strong, service-oriented mindset and a collaborative approach.
• An affinity for digital services and technology.
• A commitment to contributing to a positive work environment.

Benefits

• A hybrid working model offering flexibility.
• A company-provided laptop and headset for your home office.
• A clear and structured one-stage interview process.
• A 12-month contract with a well-regarded organisation.

You will join a supportive and collaborative team that values continuous learning and actively encourages your professional development in a positive work environment.

How to Apply

To apply for this role please submit your CV using the form below or email [email protected] / [email protected]