Stellenbeschreibung:

Customer Service Specialist (iGaming)
Salary: up to €28k Gross
Work Setting: 100% Remote, with rotational shifts
Timezone: EU
Contract: Self-Employed/B2B


We are seeking a dedicated and professional Customer Service Agent to deliver exceptional support to players in a fast-paced online gaming environment. The ideal candidate will demonstrate excellent communication skills, a customer-first mindset, and the ability to work efficiently under pressure.


Key Responsibilities
• Provide prompt and professional assistance to customers via live chat, email, and phone.
• Support players with account-related matters, including deposits, withdrawals, bonuses, and general gameplay queries.
• Deliver accurate guidance across both sportsbook and casino products.
• Handle customer complaints with empathy, escalating complex issues when necessary.
• Ensure compliance with responsible gaming practices and regulatory requirements.
• Maintain accurate records of customer interactions and follow-ups.
• Collaborate with internal teams to resolve issues and improve processes.
• Stay up to date with promotions, product updates, and company policies/procedures.
• Deliver a customer experience aligned with brand values and service standards.
• Contribute to a positive team culture and continuous improvement initiatives.


Role Details
• Schedule: 40 hours per week on a 24/7 rotational shift basis.
• Location: Fully remote, but candidates must be able to work within the EU time zone.
• Equipment: Candidates must provide their own laptop, headset, secondary monitor, and VPN (if required for system access).
• Language: Fluency in English (written and spoken) is mandatory.


Engagement Terms
• Contract Type: Self-employed. Agents are responsible for their own taxes, social security, and related obligations.
• Requirements: An established B2B setup is essential; prior iGaming experience is preferred.

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung