Customer Success Manager (m/w/d)

Account Manager Telesales page is loaded

Account Manager Telesales

Apply locations Germany - Düsseldorf | Time type: Full time | Posted: 2 Days Ago | Job requisition ID: JR

Main duties and responsibilities

The holder of this position is responsible for:

1. Handling and documenting customer calls
2. Further developing and consulting for existing dealers to help them reach their full potential
3. Training shop staff to help them deliver the best possible service

Preferable skills and competencies

• Good communication skills over the phone
• Good organizational skills
• Customer-first orientation
• Affinity for IT products
• Enjoyment of project work
• Willingness to build and maintain long-lasting customer relationships
• Proficiency in MS Office
• Team player

Business Knowledge/Educational Background

Minimum qualifications required:

• Fluent in spoken and written German
• Good spoken and written English
• Experience in B2B Telesales is advantageous
• Training or similar prior knowledge in Telesales/sales is advantageous

About Us

At Global Blue, we believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we pioneered Tax Free Shopping and expanded into Payment and Post-Purchase services.

As a technology partner, we lead with innovative technology and data-driven insights, delivering value at every touchpoint along the shopping journey. We support retailers with over 35 million Tax Free Shopping transactions annually, and our payment partners process over 31 million transactions worldwide. Our post-purchase solutions serve over 47 million e-commerce shoppers. Listed on the NYSE, we achieved €20bn in in-store sales and €311M in revenue in FY 2022/23.

Our diverse team of over 2,000 employees from more than 80 nationalities across 53 countries fosters a culture of empowerment, collaboration, and support.

Together, we innovate, create, and aim for a brighter future for our clients and partners.

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