Stellenbeschreibung:

Job Description

We are looking for a skilled Customer Support Specialist to help us create a set of ready-to-use email and chat response templates for common customer service scenarios. These templates will be used by our team to respond to customers quickly and professionally.


Responsibilities:


• Write clear, polite, and professional customer support responses.


• Create templates for common scenarios such as:


• Order delays / shipping updates
• Refund and cancellation requests
• Product or service inquiries
• Apology and goodwill messages
• General FAQ replies


• Ensure all templates are written in a friendly and empathetic tone.


• Deliver responses in a well-organized document (Word/Google Docs).


Requirements:


• Strong written English communication skills.


• Previous experience in email and chat support (Zendesk, Freshdesk, Help Scout, etc.).


• Ability to write professional replies that sound natural and customer-focused.


• Detail-oriented and able to adapt tone for different situations.

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung