Customer Support Engineer (mfd) Reutlingen

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voice-controlled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists engineers data scientists and problem-solvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group / Division

The KLA Services team headquartered in Milpitas CA is our service organization that consists of Service Sales and Marketing Spares Supply Chain management Field Operations Engineering Product Training and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include : proactive management of tools to identify and improve performance; expertise in optics image processing and motion control with worldwide service engineers 24 / 7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description / Preferred Qualifications

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that are associated with updating troubleshooting diagnosing and repairing highly complex capital equipment at customer sites. The Customer Service Engineer represents the company to the customer and assumes accountability for customer satisfaction with service. The CSE assures the operational quality of the system equipment and coordinates actions with customers to minimize down-time and may provide assistance to Installation Engineers in resolving problems.

• Position is based in Reutlingen

Responsibilities

• Responsible for customer service activities associated with updating troubleshooting diagnosing and repairing of highly complex capital equipment at customer sites.
• Represents the company to the customer and assumes accountability for customer satisfaction with service.
• Assures operational quality of system equipment.
• Coordinates actions with customers to minimize down time.
• May provide assistance to Installation Engineers in resolving problems.
• Domestic and international travel is required on a regular basis.

What We Offer

• Dynamic job in the Semiconductor Industry.
• Great team to work with in Reutlingen .
• We offer a competitive family friendly total rewards package.
• Variable compensation components e.g. participation in company stock purchase plan.
• Permanent full-time employment.
• Company car or car allowance.
• Extensive initial and guaranteed further training.
• 30 days of vacation.

Minimum Qualifications

• Certified engineer or degree from advanced technical school or work experience of 3 years.
• Ability to understand and solve problems in software electronics optics mechanical electro-mechanical and / or electro-optical systems to address on site customer problems.
• Excellent interpersonal communication analytical and problem solving skills.
• Great customer relations and collaboration skills within a multi-cultural environment.
• Fluent in English and German language is a must.
• Full drivers license.

Willingness and availability to travel up to 25%

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Key Skills

Abinitio,Google Analytics,Corporate Communications,Infection Control,Lab Technology,Condition Monitoring

Employment Type : Full-Time

Experience : years

Vacancy : 1

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