Customer Support Engineer (m/w/d)

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Client:

Aptiv

Location:

Stuttgart, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b b8c74

Job Views:

2

Posted:

Expiry Date:

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Job Description:

Customer Support Engineer - Stuttgart

Aptiv EDS is hiring a Customer Support Engineer to join our onsite team with an OEM in Stuttgart. This role involves direct customer interface daily, focusing on Customer Quality related to Aptiv EDS products.

Your role:

1. Support customers with quality-related questions
2. Forward questions within Aptiv
3. Promote quality awareness
4. Ensure compliance with regulations
5. Be the main contact for quality issues at customer sites
6. Support OEM and Tier 1 suppliers with feedback and corrective actions
7. Analyze issues and resolve problems promptly
8. Communicate and organize meetings as needed
9. Coordinate containment activities at customer sites
10. Lead quality improvement activities and verify solutions
11. Document and report issues using appropriate tools
12. Report key performance indicators
13. Represent customer voice internally
14. Prevent nonconformities
15. Support review meetings
16. Maintain quality issue records
17. Assist with trials and tests

Your background:

1. 3-5 years relevant experience
2. Technical degree or expertise
3. Specialization in Electrical Systems
4. Fluent in German and English
5. Proficient in Excel, reporting, analysis
6. Leadership skills
7. Basic project management and finance knowledge

Company update:

As of January 22, 2025, Aptiv is separating its EDS division into an independent company, focusing on innovative vehicle electrical systems.

Why join us?

• Growth opportunities at Aptiv
• Impactful work towards safety and innovation

Aptiv Benefits:

• Flexible work environment
• International professional development opportunities
• Training, coaching, certifications
• Recognition programs
• Community engagement opportunities

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