Customer System Engineer (m/f/d)

Your mission

• Technical Guidance:Act as a trusted technical advisor, offering best practices and solutions tocommon challengesfaced by customers
• Onboarding & Enablement:Guidecustomers through the onboarding process, ensuring they are fully prepared and proficient in using oursolutions. This includes conducting training sessions, developing enablement materials, and proactivelyidentifyingopportunities for customers to maximize their use of the platform.
• Basic Implementation &setup:Provide hands-on support forinitialsolution setup within customer environments. This may involve configuring softwareand troubleshootingconnectivity.
• APIand SystemIntegrations:Support customers in integrating our solution with their existing systems, including providing guidance and basic troubleshooting.
• Problem Solving:Diagnose and resolve technical issues reported by customers,workingcloselywith ourengineeringteam to solve the hardest and most complexproblems.
• Feedback Loop:Gather customer feedback and insights, relaying them to our product and engineering teams to help drive continuous improvement of our solution.

Your profile

• AdaptableTechnical Generalist:A strong background working with diverse technology stacks,demonstratingthe ability to quickly learn and adapt tonew technologies.
• Experience with Complex Software / Hardware Systems and Interfaces:AI software at our level requires understanding the interplay between software and hardware behavior and performance, for GPUs, CPUs, and networking.
• Coding Proficiency:A solid coding foundation. C++ and Python are must-haves. Demonstratableunderstanding of robust software development principles.
• Container Orchestration:ProficiencywithKubernetesfor deploying, scaling, and managing containerized applications.
• Customer-Centric Mindset:A genuine desire to help customers achieve their goals, coupled with excellent communication and interpersonal skills.Prior experiencein deep,durablecustomer-facing technical roles.
• Problem-Solving Skills:Strong analytical and troubleshooting abilities to diagnose and resolve technical issues effectively.
• Adaptability:The ability tolearn andthrive in a fast-paced,multidisciplinary,dynamic environment, managingmultiple priorities simultaneously.
• Flexibility:while wegenerally committo virtual setups, customer situations might require frequent travel or even temporary assignmentswithinNorthAmerica.

Bonus Points:

• Experience with other programming languages(e.g.,Pytorch, Rust, Go).
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Familiarity with OpenStack and / orSlurm.
• Familiarity with popular network operating systemsand hardware(Arista, Cisco, Mellanox,etc) and network engineering(especially switching).Also, common AI / HPC networking protocols,RoCE and/ orInfiniband.
• Demonstratable experience with performance characterization and profiling, especially for processors, memory systems,and networks.
• Experience with kernel debugging.
• Experience with LLM deployments, even if at small scale.

Why us?

Why Join Us?
Competitive pay & perks –becausegreat workdeserves great rewards.
Work on your terms – flexible hours and remote-friendly culture.
Fast lanes, no red tape – flat hierarchies and rapid decision-making
Make it happen - your ideasaren’tjust heard–theybecome reality.
Right place, right time –be part of our growth story andbuild a career-defining legacy.
Globality design – work with a diverse, international team across Germany and the US.
Work with the best – work alongside exceptional engineers and raise the bar together.

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