Delivery Manager

Delivery Manager role at NAGRA .

Location: Munich, Germany.

Mission

The Delivery Manager (DM) is a trusted business advisor to Managed Detection & Response (MDR) clients, driving outcomes across strategy, design, deployment, and operations. The DM leads the delivery of support services that drive outcomes aligned to client goals, ensuring a world‑class support experience.

Responsibilities

• Represent Kudelski Security MDR as the owner of all services delivered to a defined portfolio of clients.
• Investigate client objectives and develop a delivery roadmap, leading work‑streams to bring clients to that future state.
• Deliver support that meets current and future needs through an end‑to‑end delivery lifecycle – onboarding, user readiness, steady state delivery, and value realization.
• Advise on cybersecurity, coordinate service improvement, optimization, and strategy evolution discussions.
• Orchestrate regular touchpoints with clients, coordinate follow‑up and resolution of client queries and escalations across work streams.
• Provide regular reporting on service delivery, with advanced KPIs to support client needs and value visualization.
• Convey client feedback to CFC operations and leadership, architects, DevOps and Accounts.
• Monitor SLA, service credits and overall ratings.
• Collaborate with the account team to drive continuous improvement of account management, jointly with the Account Executive and conduct Service Reviews.

Qualifications & Experience

• Experience in IT, IT Security and/or Security Operations.
• Excellent customer‑facing skillset including negotiation, conflict management and listening skills.
• Knowledge of security vendors’ solutions such as endpoint detection and response, SIEMs and IDS is a strong asset.
• Excellent presentation and communication skills, including leading face‑to‑face or phone meetings.
• Ability to handle pressure and uncertainty for delivering task‑force oriented phases.
• Strong analysis and synthesis capabilities.

Education: B.S. in Computer Science or equivalent degree. CISSP or CISM an asset.

Skills: Delivery Managers are well‑versed in cybersecurity topics and possess strong analysis and creative problem‑solving skills.

Language: Fluent in English and German; French is an asset.

Reference: 15444. Publication Date: .

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