Deskside Support Level 1 Technician

Prime Missions is a leading technology solutions provider committed to delivering innovative and reliable services to our clients. With a focus on excellence and efficiency, we specialize in offering cutting-edge IT solutions tailored to meet the unique needs of businesses across various industries. Our team of skilled professionals is dedicated to delivering top-quality results, driving growth, and fostering long-term partnerships with our clients.

Your tasks and responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, configure, and troubleshoot desktops, laptops, printers, and other peripheral devices.
• Diagnose and resolve technical hardware and software issues promptly.
• Set up and configure new equipment for users.
• Collaborate with other IT team members to escalate complex issues as needed.
• Maintain accurate records of IT inventory and equipment.
• Assist in the implementation of IT projects and initiatives as assigned.

Our requirements:

• Technical certifications or coursework in IT preferred.
• Proven experience in a technical support role or similar position.
• Strong knowledge of Microsoft Windows operating systems and Office Suite.
• Familiarity with basic networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Ability to communicate effectively with technical and non-technical users.
• Strong attention to detail and ability to prioritize tasks effectively.
• Local language - German B2.

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