Hirexa Solutions

Desktop Support

Stellenbeschreibung:

Languages: Fluent/C1 German is mandatory

Type of employment: Permanent

Requirements:

  • 3+ years of hands-on experience in Desktop Support
  • Good understanding of Windows platform 10 and 11 OS; BitLocker understanding
  • Experienced in troubleshooting hardware and software issues
  • Experience in ITIL process, maintaining SLA's, CSAT's and Service Now
  • Experience of providing VIP support is desirable
  • Must be willing to travel to other customer locations within Germany as required
  • Can lead a team of 3-4 technicians to carry out daily tasks
  • Respond to and diagnose complex hardware, software and network incidents under general supervision (level 3+ only) and instruction of end customer or technical teams.
  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Ensure that incidents and requests are handled according to customer needs and priorities.
  • As needed, escalate tickets.
  • Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values.
  • Perform overtime duties when necessary
  • Test alternative pathways until you resolve an issue
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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NOTE / HINWEIS:
EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    06 Nov 2025
  • Standort:

    Hürth

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