Desktop Support Engineer

Job Description

Fortray Global is looking desktop or an EUC L1 Engineer ( With Backfill Position) in Hamburg, Germany with C1-certified German proficiency. Our client is a local German based company, so the candidate must have work authorization in Germany or a stable visa valid for at least two years.

JOB Description DSS L1

Main Duties and Responsibilities:

• Install, upgrade, support, and troubleshoot Windows, Mac, and other authorized software/applications.
• Install, upgrade, support, and troubleshoot desktop, laptops, printers, mobile devices, video conferencing equipment, and other peripherals.
• Perform routine maintenance on devices and software.
• Follow and execute instructions provided by subject matter experts.
• Provide on-site support to assist with network and computing device issues.
• Help users with IT-related problems and respond to logged incidents.
• Take ownership of issues, analyze problems, and implement solutions or escalate when needed.
• Record and update IT requests in the service desk system.
• Ensure excellent customer service and effective communication with users.
• Work as a team player and adapt to changing priorities.
• Create and maintain support documentation to help users resolve common issues.
• Attend training sessions to stay updated with the latest technology and processes.
• Provide reports as required by customers.
• Perform any other relevant tasks assigned.

Technical Skills Required:

• Basic understanding of networks, hardware, and domains.
• Knowledge of MS Office, Lotus Notes, and MS Outlook.
• Experience with Windows and Mac operating systems and applications.
• Strong troubleshooting skills for end-user hardware and software.
• Experience in supporting printers and meeting room equipment.
• Familiarity with mobile devices (BlackBerry, iPhones, etc.).
• Ability to build, configure, replace, and troubleshoot hardware components.
• Basic knowledge of data backup principles.
• Familiarity with virtual environments, MDM (Mobile Device Management), and VPNs.
• Basic understanding of network and computing devices

Note: Visa sponsorship is not available for this role.