Desktop Support Engineer

Overview

We are seeking a skilled and customer-focused IT Onsite Support Engineer to provide technical assistance and support to end-users at our Stuttgart, Germany office. The ideal candidate will have hands-on experience with laptops, desktops, and mobile devices, and demonstrate strong problem-solving abilities to ensure smooth IT operations onsite.

Key Responsibilities

• Provide onsite Level 1 and Level 2 technical support for laptops, desktops, and mobile devices (Windows, macOS, Android, iOS).
• Troubleshoot hardware and software issues, including operating systems, network connectivity, and business applications.
• Set up, configure, and deploy hardware (PCs, laptops, mobile devices) and software in accordance with company standards.
• Manage user accounts, access rights, and profiles via Active Directory and other internal tools.
• Respond to service tickets and incidents within defined SLAs.
• Assist in onboarding and offboarding of employees from an IT perspective.
• Maintain asset inventory and track equipment issuance and returns.
• Liaise with global IT teams and third-party vendors when necessary.
• Provide hands-on support during IT-related projects and initiatives.
• Maintain documentation related to IT processes, configurations, and troubleshooting guides.

Qualifications

• Hands-on experience with laptops, desktops, and mobile devices; familiarity with Windows, macOS, Android, and iOS.
• Experience with Active Directory or other identity and access management tools.
• Strong problem-solving skills and customer-focused approach.
• Ability to work onsite in Stuttgart, Germany.

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