Desktop Support Engineer

Stellenbeschreibung:

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Fortray Global is looking desktop or an EUC L1 Engineer ( With Backfill Position) in Hamburg, Germany with C1-certified German proficiency. Our client is a local German based company, so the candidate must have work authorization in Germany or a stable visa valid for at least two years.

EU Citizenship is required.

JOB Description DSS L1

Main Duties and Responsibilities:

Install, upgrade, support, and troubleshoot Windows, Mac, and other authorized software/applications.
Install, upgrade, support, and troubleshoot desktop, laptops, printers, mobile devices, video conferencing equipment, and other peripherals.
Perform routine maintenance on devices and software.
Follow and execute instructions provided by subject matter experts.
Provide on-site support to assist with network and computing device issues.
Help users with IT-related problems and respond to logged incidents.
Take ownership of issues, analyze problems, and implement solutions or elevate when needed.
Record and update IT requests in the service desk system.
Ensure excellent customer service and effective communication with users.
Work as a team player and adapt to changing priorities.
Create and maintain support documentation to help users resolve common issues.
Attend training sessions to stay updated with the latest technology and processes.
Provide reports as required by customers.
Perform any other relevant tasks assigned.

Technical Skills Required:

Basic understanding of networks, hardware, and domains.
Knowledge of MS Office, Lotus Notes, and MS Outlook.
Experience with Windows and Mac operating systems and applications.
Strong troubleshooting skills for end-user hardware and software.
Experience in supporting printers and meeting room equipment.
Familiarity with mobile devices (BlackBerry, iPhones, etc.).
Ability to build, configure, replace, and troubleshoot hardware components.
Basic knowledge of data backup principles.
Familiarity with virtual environments, MDM (Mobile Device Management), and VPNs.
Basic understanding of network and computing devices.

Note: Visa sponsorship is not available for this role.