Director Global Aftersales Product Management

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

As Director Global Aftersales Product Management in PALFINGER's After Sales division, you will coordinate the Service Track across all product developments by providing robust project management for service-related initiatives on a global level.

Additionally, you will guide the proper development of our own service products (both physical and digital) and ensure their successful rollout and lifecycle management across the entire Sales & Service network.

Your Responsibilities

• Lead and manage the service deliverables of PALFINGER's product developments across all product lines, ensuring alignment with product development and customer project processes.
• Establish and drive a strong PMO structure to enhance transparency, efficiency, and success in service-related initiatives.
• Support Product Managers in improving products, integrating customer feedback, and developing new service features.
• Oversee the global rollout of service products and tools, ensuring market readiness through collaboration with regional teams.
• Build a global Market Manager Network (Sales Ambassadors) within PALFINGER’s Sales & Service organization to strengthen After Sales products and support their rollout process.

Your Qualifications

• Minimum of 8 years of global experience in after-sales, with a proven track record of managing complex, cross-functional environments.
• Technical High School diploma, Bachelor's or Master's degree in Engineering, Business Administration, or a related field.
• Customer-centric mindset with strong business process understanding.
• Exceptional project management, communication, and leadership skills across diverse teams; fluent in German (preferably native) and English (C1 level).

What we offer

• Flexible working hours with no core time and possibility to work from home on a regular basis
• Further training and international career opportunities
• Corporate health management "PALfit"
• Company restaurant with freshly prepared meals and daily meal subsidy
• Job ticket for travel to and from PALFINGER
• Numerous employee discounts through Corporate Benefits

Minimum yearly gross salary according to Austrian metal industry collective agreement isEUR 65.432,36 based on full-time employment. According to experience and qualification, we offer a market-conform overpayment.

Are you interested in the position and still have questions? Please do not hesitate to contact us.

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