Dual Master's Program (Steinbeis) - Fokus Digital Marketing & Customer Satisfaction

DEKRA Certification PL WorkFromHome

Stellenbeschreibung:

Dual Master's Program (Steinbeis) - Fokus Digital Marketing & Customer Satisfaction

Stuttgart, DE, 70565

Key Area: Marketing & PR

Level of Experience: Pupil/Student

Employment Type: Fixed-term Contract

Full Time / Part Time / Flexible: Full Time

Weekly Hours: 40

Remote Working: Hybrid

Requisition ID: 3221

Posting Date: Oct 23, 2025

Tasks

You actively contribute to the implementation of structured “Voice of the Customer (VoC)” initiatives, such as the global NPS survey
Among your responsibilities is the independent creation of global VoC training materials
In addition, you support colleagues in setting up surveys within the global survey tool
You take ownership of analyzing and preparing survey results for management, applying your analytical skills
Furthermore, you assist the team with operational digital marketing activities, such as maintaining the website or executing and evaluating global campaigns
Another key aspect of your role is preparing and consolidating KPIs across various digital channels

Qualifications

Bachelor’s degree in Business Administration with a focus on Marketing/Market Research or a comparable qualification (international orientation desirable)
Initial relevant professional experience in international marketing
Knowledge of and ideally first practical experience in customer satisfaction surveys and analysis
Strong affinity for digital marketing and analytics tools (e.g., CMS, CRM, Analytics, Power BI) as well as experience with AI tools (ChatGPT, Claude, etc.)
Proficient in MS Office, especially Excel and PowerPoint
Strong team spirit and a hands‑on mentality
Excellent written and spoken German and English skills

What We Offer

Attractive salary, incl. Christmas bonus and vacation pay as well as company profit‑sharing scheme
30 days vacation
Flexible, mobile working
Internal training and qualification options
Events such as ski cup, motorcycle meeting or Christmas party
Other great benefits: company pension, job bike leasing, job ticket/transportation costs, employee discounts, canteen with food subsidies, internal company health management, parking spaces, and much more

About DEKRA

DEKRA has been active in the field of safety for almost 100 years and ensures safety on the road, at work, and at home. As one of the world’s leading expert organisations, the company currently employs around 48 000 people in 60 countries on 5 continents. With qualified and independent expert services, they work to achieve the company’s vision that DEKRA will be the global partner for a safe, secure and sustainable world.