EMEA Service Director (d/f/m)

Overview

Join to apply for the EMEA Service Director (d/f/m) role at Leica Microsystems . Leica Microsystems is a global leader in microscopy, imaging and analysis, committed to customer focus, innovation and teamwork. We are part of Danaher and work to accelerate discovery and improve health worldwide.

We currently offer the position in our office in any major European location (Germany, UK, Italy) which will be REMOTE.

Responsibilities

• The LMS EMEA Service Director is responsible for managing all LMS Field Operations related to Service, including the profitable growth of service revenue, installation of new and demonstration equipment in EMEA, service contract field repairs/refurbishment within the terms of service level agreements, demand service and warranty repairs.
• Manage and oversee an organization with about 120 staff, including Field Service Managers, Field Service Engineers, Customer Service Delivery and a Service Contract Sales organization to ensure performance against objectives, revenue and profit targets.
• Actively pursue customer feedback to ensure satisfaction and high-quality service support, and incorporate Danaher Business System tools into daily work.
• Maintain knowledge of contractual obligations to customers, dealers and authorized third-party service organizations within the assigned area to properly respond and fulfill agreements.
• Own and optimize the regional Service P&L and achieve financial objectives to drive above-market growth for the company.
• Recommend purchases and allocations of spare parts inventory and supplies to meet or exceed contractual commitments and customer expectations.
• Establish a close working relationship with Sales Management to foster collaboration between sales and service, and with Business Unit Management to address escalated issues professionally.

Your profile

• Undergraduate degree required; Master’s degree is a plus.
• Minimum of 10 years’ experience in a global organization.
• Experience managing and developing customer-facing organizations; previous field service leadership is strongly preferred.
• Fluency in English; German would be an advantage.

Travel

• Willingness and ability to travel up to 40% within the EMEA territory.

Are you interested in discovering opportunities in an innovative, team-oriented environment? Apply online — we look forward to your application. For more information, visit

#J-18808-Ljbffr