Employee Relations Case Manager (All Genders)

Employee Relations Case Manager (All Genders)

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

This role will focus on managing employee relations cases, providing advice and guidance to both managers and employees, and ensuring compliance with employment law and company policies. The individual may handle issues like disciplinary investigations, grievances, performance concerns, and conflict resolution.

The individual will be a subject matter expert in the management of ER cases, providing professional and pragmatic HR support and advice on employee relations (ER) matters, ensuring consistency and fairness, and dealing with a wide range of sensitive and often complex employment issues.

• Managing formal cases: Handle employee relations cases end to end, including disciplinary and grievance investigations, and other related matters spanning low to high-risk complexity.
• Providing advice and guidance: Combine employment law expertise with policy knowledge to identify gaps and recommend improvements; work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement
• Developing relationships: Build trust and confidence with both managers and employees, provide support and guidance through formal processes and build strong relationships with other stakeholders (legal/external counsel, Compliance team and people partners)
• Documentation and Case Management: Maintain high standards of case management, prepare high-quality action plans, letters of communication, and investigation reports.
• Reporting and Data Driven Actions: Develop dashboards, analyze ER metrics to identify trends, reports insights to leadership, and implements targeted solutions through strategic action plans
• Coaching and mentoring: Coach managers through relevant procedures and help them develop their capacity to handle ER matters; develop and implement training programs for managers and employees on ER topics
• Promoting positive work environment & culture: Contribute to a positive and productive workplace by addressing issues fairly and transparently.

Qualifications

• 5+ years of experience in complex ER case management role
• Knowledge of German / EU employment law - A strong understanding of employment law and best practices in employee relations
• Strong communication skills - Excellent written and verbal communication skills to effectively interact with managers, employees, and other stakeholders.
• Problem solving skills - The ability to identify and resolve complex problems effectively, highly analytical and data driven.
• Planning & organizational skills - Strong organizational and time management skills to effectively manage the workload.
• Interpersonal skills - Ability to build relationships, communicate effectively, and work collaboratively with diverse groups of people.
• A Bachelor’s Degree in Human Resources, Business Management or equivalent

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.

Additional Information

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You\'re welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources
• Industries: Software Development and IT Services and IT Consulting

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