Enablement Business Analyst

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Your mission is to drive clarity across chaos. As the Enablement Requirements Manager, you’ll gather and translate business needs into clear, actionable requirements across tooling, reporting, and process initiatives. Whether it's dashboards, learning tools, or field enablement workflows—you help us build what the business actually needs.

Your first assignment? Fix the information and reporting dashboards for Account Managers (AMs) and Customer Success Managers (CSMs). After that, you’ll continue partnering with teams across Enablement, Operations, and Product to shape scalable, user-centered solutions.

This is a Germany-based position.

Only CVs in English will be taken into consideration.

As an Enablement Business Analyst you will be responsible of:

• Requirements Gathering - Facilitate structured discovery with stakeholders to define and prioritize business process and information (technology systems) needs across Enablement initiatives
• Documentation & Translation - Write clear requirements, user stories, and acceptance criteria for technical solutions delivery and/or operational processes that the teams are to implement
• Project Scoping - Contribute to define timelines, resourcing, and success metrics for tooling, automation, and reporting projects
• Stakeholder Alignment - Act as a facilitator between non-technical teams (Enablement, Sales, CS, Marketing) and technical solution teams (BI, DevOps, Product)
• Tooling & Reporting Support - Support the design and rollout of dashboards, scorecards, content systems, and process automations
• Continuous Improvement - Monitor solution effectiveness post-rollout and drive iterative improvements based on feedback and adoption data

What your success look like

• Your first initiative, revamping the information and reporting dashboards for AMs and CSMs, resulting in measurable adoption gains and a shift from negative to positive user sentiment (NPS).
• A scalable, repeatable framework for gathering, documenting, and translating business requirements becomes standard across Enablement tooling and reporting projects, through your contribution and ownership.
• Enablement leaders shift from reactive support to proactive impact, using your frameworks to scope, prioritize, and roll out new initiatives at scale, without dependency bottlenecks.
• Middle managers receive reliable, self-service reports tailored to their needs, reducing time spent in Excel and increasing time spent on coaching and strategic planning.
• Data quality, tool usability, and reporting logic are no longer questioned; instead, field teams trust and rely on the systems you’ve helped shape to guide day-to-day decisions.

Requirements

• 3–6 years' experience in business analysis, enablement operations, or systems/product development roles
• Strong background in cross-functional requirement gathering and documentation
• Able to bridge gaps between business needs and technical implementation
• Experience with Salesforce and other technologies (e.g., Highspot, Talkdesk, BI tools like Metabase, etc.) a great advantage.
• Self-starter who thrives in fast-changing, ambiguous environments
• Excellent written and verbal communication skills (English required; German a plus)

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office
• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
• Permanent contract with Europe's trusted brand
• 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
• Buddy program (an experienced trustee is at your side)
• Individual training opportunities
• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrus t

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst, Project Management, and Product Management

• Industries

  Software Development and Internet Marketplace Platforms

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