Enterprise Customer Success Manager

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing.

About the role

We are hiring an Enterprise Customer Success Manager at Canonical . Customer success is a strategic department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs develop trust with customers, understand their objectives, and align expectations to increase loyalty and satisfaction.

Responsibilities

1. Onboard new customers and introduce products including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
2. Coordinate complex projects with developers, IT managers, and decision-makers.
3. Collaborate with Sales, Engineering, and Support teams to develop engagement plans.
4. Manage a customer portfolio, identify growth opportunities and renewal risks.
5. Conduct weekly customer and business reviews, identify blockers, and drive resolutions.
6. Advocate for customers internally and influence product roadmaps and documentation.
7. Support customers through reactive ticket requests.
8. Create campaigns targeting multiple customers via digital channels.

Requirements

• Minimum 5 years of experience related to IT, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
• Excellent presentation skills and ability to discuss complex software.
• Experience in process improvement and timely project delivery.
• Team player with ability to interact across departments and levels.
• Knowledge of agile methodologies.
• Proficiency in English; Spanish and Portuguese skills are a plus.

Preferred skills

• Experience with Salesforce, Jira, and CRMs.

What we offer

• Distributed work environment with biannual in-person team sprints.
• Annual learning and development budget of USD 2,000.
• Performance reviews and recognition rewards.
• Paid holiday, maternity, and paternity leave.
• Wellness programs and travel opportunities.

About Canonical

Canonical pioneers open source technology, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, aiming for excellence, and support remote work since 2004. Join us to think differently, learn new skills, and grow your career.

Equal Opportunity

We are committed to diversity and inclusion, providing a workplace free from discrimination and bias. All qualified applicants will receive fair consideration.

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