European Demo Centre Manager

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The European Demo Centre Manager for Leica Biosystems (LBS) , is responsible for delivering a premium experience for customers requiring a demonstration of LBS equipment in their own facilities or on our site in the Newcastle Demo Lab. They additionally support customers with loan equipment as needed to ensure continuity of operations.

This position is part of the EMEA Customer Excellence Team and will be preferably on site located in Newcastle. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the European Customer Excellence team and report to the EMEA Customer Excellence Director responsible for driving Customer and Service excellence by designing, implementing and improving our key processes and systems on Service, Customer Care and Demo Support, supporting our customers and associates. If you thrive in an multidisciplinary area adapting continuously to customer requirements with influential leadership role and want to work to build a world-class customer demonstration & support organization—read on.

In this role, you will have the opportunity to:

• Ensure optimized utilization of the EDC Demo Inventory by establishing Standard Work and subsequently run Daily Management for all European LBS Demo loan processes
• Ensure agreed Demo stock availability discussed and agreed with EMEA LBS Segment leaders. Freight Management – Monitor, adapt & improve freight forwarder performance Product Sell-off - Ensure targeted sell-off performance for LBS Europe, based on SW for aging Demo Inventory.
• EDC Lab in Newcastle- Function as host for the demo lab in Newcastle. Run pre-calls, consult with sales team to fit the demo lab to customer needs.

The essential requirements of the job include:

• Degree in Life Sciences and/or Technical or Logistics experience in a relevant industry.
• Multiple years of work experience in a Demo/Logistic environment; Medical Devices/Instruments Sales or Service; Product Management or Manufacturing.
• Understanding and awareness of the specific customer needs, regulatory limitations and commercial support requirements for a sales unit in a diagnostic market.
• Effective Knowledge of SAP; preferably exposure to Demo Management Systems; and other EDC related processes or alternative ERPs with multiple Sales organizations. Alternately strong experience with CRM or other software tools that demonstrate an ability to understand financial & processing complexity
• Ability to read, write and speak English & German. fluently.
• Demonstrable ability to work in an international environment, understanding cultural requirements and working in a multicultural team.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel within EMEA < 20 %.
• Primary work location is Newcastle. Must have a valid driver’s license with an acceptable driving record
• Ability to lift, move or carry equipment up to 25 kgs occasionally
• Ability to work in a pathology lab environment with occasional exposure to chemical and biological samples. Awareness of lab safety and biological and chemical hazards.

It would be a plus if you also possess previous experience in:

• Leica Biosystems equipment from a technical or application perspective
• Logistics systems and delivery, customs regulations
• Project management

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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