Expert Customer Experience (m/f/d)

Responsibilities

• Leading international customer research projects such as Web intercepts (from project ideation to study design and international roll-out)
• Close collaboration with international internal stakeholders (e.g. country CX teams, data privacy/legal team, HR team, Marketing team, etc.)
• Prioritization, assignment and execution of international CX projects
• Managing external partners (e.g. market research agencies)
• Customer data analysis, insight generation, definition of action items
• Support the preparation and facilitation of Service Design Workshops and the Customer Journey creation

Qualifications

• Ideally Bachelor's or Master's degree with a focus on marketing, communications or market/consumer research
• Ideally First practical experience in the field of Customer Experience/Insights, Market Research, Marketing
• Experience in working with different stakeholders at the same time
• Experience in working with JIRA
• Good analytical skills / affinity for numbers
• Ideally Tableau skills
• Proactive approach to work
• Team player (m/f/d)
• Confident handling of MS Office applications
• Fluent in English

About Us

As an Expert (m/f/d) within the Global Customer Experience Team be the point of contact for internal CX-related requests and work closely with several internal and external stakeholders. We are an international, (mostly) English speaking team and are looking for a candidate (m/f/d) that is fluent in English. Having experience managing different stakeholders at the same time, are interested in customer insights and want to support us in delivering great customer experiences? Great, apply now! The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion, foster equal opportunity, and welcome you to be part of our team.

Job Details

Location: Ingolstadt, München
MediaMarktSaturn Retail Group
Department: HQ - Customer Experience & Customer Care
Entry level: Professional Level
Type of Employment: Full Time
Working Hours: 37.5
Persona: Job Requisition HQ Employee
Recruiter: Lea Theresa Ellerich

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