Field Service Analyst

Overview

SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Responsibilities

• Troubleshoot technical issues and support software users.
• Develop and document new use cases in collaboration with analysts.
• Collaborate with users worldwide and provide direct feedback on software feature enhancements.
• Promote cross-functional collaboration across a global enterprise to ensure customer success.

Qualifications

• Hands-on experience with the software product Gotham. Responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside).
• Proficiency in troubleshooting technical issues.
• Strong understanding of DoD, Intelligence, or Law Enforcement missions.
• TS/SCI clearance is REQUIRED.

Desired Qualifications

• Real world experience supporting intelligence or operations.
• Familiarity with Gaia or Foundry.
• Experience training other intelligence or operations software.
• Travel independently, both CONUS and OCONUS, as required.
• Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Compensation $100,000.00

Posted: Tuesday, September 9, 2025
Job # 1413

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