Field Service Engineer/Mechatroniker

Field Service Engineer/Mechatroniker
Berlin

We're leading the transition to zero-emission mobility.

Alexander Dennis is a global leader in the design and manufacture of double deck buses and is the UK’s largest bus manufacturer.

At Alexander Dennis, and across NFI and our family of brands, we are helping to save the planet. Through our Sustainability Pledge, which guides our daily actions and long-term planning, we are passionate about creating a better product, a better workplace, and a better world. To learn more about our Environmental, Social, and Governance (ESG) journey check our website. Our diverse, dynamic and resourceful team members embrace challenges every day which makes us the successful international company that we are.

Are you ready to embrace the challenge? Come build the future with us and apply directly to your dream job!

POSITION SUMMARY:
We’re looking for a skilled and customer-focused Field Service Engineer to deliver hands-on technical support for our vehicles across Germany and beyond. In this varied and autonomous role, you’ll diagnose and repair electrical, mechanical, and bodywork issues, helping ensure maximum vehicle availability and customer satisfaction. If you’re a qualified mechatronics engineer with strong German and English skills and a proactive approach to problem-solving – we’d love to hear from you.
WHAT YOU WILL DO:

• Maintain customer vehicle availability, through a combination of hands-on resolution of technical issues with the vehicles, as well as leaning on third party support networks for more complex issues.
• Upon arrival at customer sites, you will get in touch with contact persons to understand technical issues. Thereafter you will quickly and diligently to further diagnose problems, completing all repairs in a health and safety conscious and timely manner.
• This will be a combination of reactive, as well as preventative maintenance and repair activities as per documented schedules and standards.
• Coordinate and supervise defect resolution in cases that are to be looked after by other technicians (this includes ensuring availability of vehicles, parts, materials, tools, diagnostic devices).
• Providing training to the customers employees as required.
• Seamless administrative recording and processing of activities that are performed by you (warranty applications, parts orders, job order entry, time recording, reporting and other administrative tasks).

WHAT YOU NEED TO BE SUCCESSFUL:

• Qualified mechatronics engineer, with demonstrable experience in the repair and maintenance of buses, including body, electrical and mechanical.
• Electrical diagnostic skills will include the use of ‘Multiplexer’ systems.
• IT literate, being comfortable with Microsoft packages, including Word, Outlook and Excel.
• Systematic and clean way of working, with the ability to work independently with limited supervision.
• Dependable, punctual and reliable, with excellent self-organising and planning skills.
• Customer focused, with the appropriate level of skills to communicate on a technical and commercial level.
• Strong German and English language skills (written and verbal).
• Appropriate Driving License(s) - C / CE an advantage
• Able and prepared to work overtime and out of hours as required, as well as spending time in other countries as required

WHY JOIN OUR TEAM:

• Generous salary package – we reward our people at the level they deserve.
• A 40-hour working week, with flexible working options, giving you that much needed work/life balance.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
• Annual leave entitlement which increases with tenure.
• Pension scheme to help you save for the future.
• Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life.

OUR WHY:

We move people. The world's most precious cargo.

We are driven by our purpose: we move people. Our vision is to lead the evolution of sustainable on-road mass transportation and mobility and our mission is to design, deliver, and support market-leading bus and motor coach solutions that are safe, accessible, efficient, and reliable.

NEXT STEPS:

If this sounds like you, and you’re interested in coming ‘aboard’, then we would love to hear from you. Please complete our online application form and attach your CV!

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.

If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.

Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on or send an email to

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