Field Service Engineer(m/w/d) Infusion & Pyxis - Region Mitteldeutschland - VZ/TZ

Job Description Summary

Becton, Dickinson & Company (BD) is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Location: Field-based in Middle Germany / Central Germany

Why Join Us?

We are looking for a hands‑on, passionate, high‑energy, proactive, dynamic Technician, with start‑up, value‑driven and consultative mentality, to join our team as Technical Field Service Engineer (f/m/d) .

At BD, you’ll discover a culture in which you can learn, grow and thrive, and find satisfaction in doing your part to make the world a better place.

Duties

• Customer site activities (Maintenance Infusion & Pyxis products, Repair, Installation & Implementation of CFN Infusion products, Sales Support)
• Technical Hot Line
• Technical training
• Service contracts
• Service provider coordination
• Service Administration

Responsibilities

• Develop the technical service, their relationship with sales, service, finance and customer service to enhance service function with affiliate.
• Serves as the technical subject matter expert for product installation & implementation, repair, troubleshooting and maintenance.
• Provide technical support and advice to customer service and sales for contract and tendering quotations applying professional and appropriate controls and references.
• Actively participate as the country representative for infusion pumps & Pyxis products with respect to escalations, complaint focus, and technical updates.
• Proactively propose changes in the organization to optimize local GCS processes.
• Identify opportunities for additional Service revenue generation.
• Participate to efforts on GCS standardization.
• Adhere to organization and department policies, quality procedures and protocols.
• Ensure all service communication literature is in compliance to BD Brand Identify and regulatory requirements in partnership with Marketing Communications and Regulatory departments.

Qualifications

• Bachelor or Technical degree (Electronic or Biomedical)
• Experience as Biomedical Technician, ideally in the area of Medical devices, but a new starter from the school is also possible
• Fluent in German, good knowledge of English both oral and written
• Strong technical orientation and experience supporting proprietary and standard applications. Have the ability to troubleshoot problems in a logical manner
• Good skills in MS Office
• IT Basic Knowledge (MSSQL Database and PL/SQL scripting)
• Ability to translate strategic vision into operational excellence
• Performance orientated and able to work to delivery of agreed targets
• Ability to travel 70%
• Excellent presentation and communication
• Ability to train others on technical matters
• Effective interaction with all levels of internal and external staff in problem solving and stressful situations
• Team player working closely with Sales and Customer Service

Salary Range

58,000 - 75,000 EUR

63,600,00 € - 108,100,00 € EUR Annual

Apply

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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