Field Support Engineer

Note: This role will require travel across Germany, and all expenses will be covered.

Language: German and English

• Work towards key business KPI’s set by I.T Management
• Provide remote and onsite hardware and software support
• Record all activity in Client’s ITSM tool
• Provide and update feedback to users as their calls are progressed
• Work as part of a geographically distributed team
• Liaise with 3rd parties and wider I.T team where necessary
• Identify and mitigate security incidents, GDPR compliance issues, application vulnerabilities, network/infrastructure and other vulnerabilities.
• Ensure correct documentation and procedures are followed or produced if needed
• Ensure all systems have a backup and are monitored for any failures
• Undertake training and research to maintain knowledge of current technology and systems
• Understand business operations and the key role IT plays within its operations

• Able to prioritise under pressure and work to deadlines
• Excellent decision making, judgement, planning and organisation skills
• Flexible, calm and approachable, ‘can do’ attitude
• Solid customer relations skills to understand customers concerns and requirements
• Able to lead projects and / or work as part of a project team
• Ability to work well within team, supporting other team members
• Willingness to gain relevant qualifications and accreditations
• Pro-active approach to work
• Good verbal and written communications skills
• Willing and able to travel not only to the expected time for the role but also in emergency scenarios
• Full Driving License