E-Solutions

Field Support Engineer

Stellenbeschreibung:

Note: This role will require travel across Germany, and all expenses will be covered.

Language: German and English


Job Details:

Duties and Responsibilities:
  • Work towards key business KPI’s set by I.T Management
  • Provide remote and onsite hardware and software support
  • Record all activity in Client’s ITSM tool
  • Provide and update feedback to users as their calls are progressed
  • Work as part of a geographically distributed team
  • Liaise with 3rd parties and wider I.T team where necessary
  • Identify and mitigate security incidents, GDPR compliance issues, application vulnerabilities, network/infrastructure and other vulnerabilities.
  • Ensure correct documentation and procedures are followed or produced if needed
  • Ensure all systems have a backup and are monitored for any failures
  • Undertake training and research to maintain knowledge of current technology and systems
  • Understand business operations and the key role IT plays within its operations

Person Specification:
  • Able to prioritise under pressure and work to deadlines
  • Excellent decision making, judgement, planning and organisation skills
  • Flexible, calm and approachable, ‘can do’ attitude
  • Solid customer relations skills to understand customers concerns and requirements
  • Able to lead projects and / or work as part of a project team
  • Ability to work well within team, supporting other team members
  • Willingness to gain relevant qualifications and accreditations
  • Pro-active approach to work
  • Good verbal and written communications skills
  • Willing and able to travel not only to the expected time for the role but also in emergency scenarios
  • Full Driving License
NOTE / HINWEIS:
EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Remote
  • Kategorie:

  • Erfahrung:

    Erfahren
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    20 Sep 2025
  • Standort:

    EU

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