Stellenbeschreibung:

🚀 (Founding) Customer Success Manager | FinTech | Crypto Compliance

Our client is a fast-growing RegTech scale-up helping traditional financial institutions onboard digital assets. Their cutting-edge compliance platform enables banks to securely and compliantly integrate crypto into their workflows. As the first Customer Success Manager, you'll have the opportunity to shape the entire CS function and have real influence in a mission-driven, product-led environment.


The Role

You'll take full ownership of onboarding, adoption, and customer satisfaction. Working closely with Product, Sales, and Operations, you'll be the voice of the customer and help shape how clients engage with the platform. No sales quotas – but a strong focus on long-term value, retention, and insight generation.


What You’ll Do


• Onboard and support clients as they integrate into compliance workflows
• Surface customer insights to inform product development
• Collaborate with internal teams to improve customer value
• Track and optimize TTFV, adoption, CSAT, and retention
• Build and scale the CS strategy from the ground up



Why This Role Stands Out


• First CS hire – full ownership and strategic input
• Work at the intersection of crypto and financial compliance
• Founders with successful exits and deep crypto experience
• Remote-first team with EU-based hubs
• ESOP available for long-term contributors
• Clients include major financial institutions
• Full flexibility in where and how you work



Must-haves


• 3+ years in CS, onboarding, or risk roles in FinTech/RegTech/banking
• Strong knowledge of AML, KYC, and compliance
• Experience supporting financial institutions
• Startup mindset – independent, adaptable, and proactive
• Excellent communication skills
• Fluent in English



Nice-to-haves


• Interest in crypto or blockchain
• Experience as the first CS hire in a startup
• French or German language skills
• Familiarity with Hubspot and CS tooling
• Background in remote-first environments



What’s In It For You


• €65K–€80K base salary (depending on experience and location)
• ESOP for long-term contributors
• Travel budget for client visits
• Fully remote and flexible work setup



Bluebird is a talent search company set up by SaaS Sales Executives for SaaS Sales Executives. Everyone at Bluebird has done years in VC backed tech companies themselves before moving into recruitment which means you benefit from speaking to someone who has actually considered the things most important to commercial people when choosing a new role. We only recruit for companies we'd actually work for ourselves. For us, it's; year on year growth, top quality product, excellent people who we would trust our careers with and a culture that makes us want to show up and bring our best.