Freelance Onsite PC Technician (m/w/d) first and second level support

Freelance Onsite PC Technician (m/w/d) first and second level support

Role: Freelance Onsite PC Technician providing first and second level IT support on client site.

Overview

Location: Munich. Freelance, 5 days per week / 8 hours per day on client site support. Valid working permit for Germany. All our positions are open to people with disabilities.

Key Responsibilities

• Level 1 Support: End-user support for Office applications, particularly Office 365; Initial setup and deployment of new computers using internal tools (training provided); Introduction and onboarding of users to company IT tools; Printer support and troubleshooting
• Level 2 Support: Support for network-related topics (firewalls, switches, connectivity); Escalation point for more complex technical issues

Qualifications

• Tools & Technologies:
  • Microsoft Entra ID (Azure AD administration)
  • ServiceNow for ticketing and incident management
  • Use of company-specific deployment and support tools
• Essential experience/skills:
  • Fluent in German and English
  • Experienced in both Level 1 and Level 2 IT support

Additional Information

• Location: Munich
• Workload: 5 days per week / 8 hours per day on client site support
• Freelance
• Valid working permit for Germany

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