German-speaking Finance Collections Team Leader in Malta

Stellenbeschreibung:

German-speaking Collections Team Leader – Malta

Are you a motivated Team Leader with a passion for coaching people and driving high performance?

Our client – a leading international company in the financial services and collections industry – is looking for an experienced German‑speaking Team Leader to guide a dynamic team of over 30 collections agents.

What You’ll Be Doing

Lead & Inspire the Team

  • Manage, mentor, and develop a talented collections team of 30+ agents
  • Create a motivating work environment where everyone feels supported and valued
  • Set clear goals, track performance, and celebrate success together

Drive Performance & Deliver Results

  • Oversee daily operations including scheduling, workflow management, and KPIs
  • Provide regular coaching, feedback, and training to help your team reach new levels of performance
  • Ensure all collections activities meet company standards and regulatory requirements

Support Exceptional Customer Service

  • Handle escalations with professionalism and empathy
  • Maintain strong relationships with customers and internal teams
  • Continuously improve processes to enhance both efficiency and customer satisfaction

Reporting & Continuous Improvement

  • Monitor performance metrics and analyze results to identify trends and improvement areas
  • Prepare performance reports and share insights with senior management
  • Collaborate cross‑functionally to drive operational excellence

What You Bring

  • Proven experience leading teams of 20+ people – ideally in collections, customer service, or contact centre environments
  • A strong background in financial services or a related field
  • Excellent communication skills in German and English (both written and spoken)
  • A hands‑on leadership style with a natural ability to motivate, coach, and inspire
  • Confidence working with CRM systems, collections tools, and MS Office
  • A proactive mindset and passion for helping teams and customers succeed

Why Apply?

You’ll be joining a company that values people‑first leadership, growth opportunities, and collaboration across borders.

Additional Perks

  • Monday‑Friday schedule
  • Relocation package included for candidates relocating to Malta
  • Friday drinks at the office
  • And more

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NOTE / HINWEIS:
EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    04 Nov 2025
  • Standort:

    Hamburg

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