German-speaking Finance Collections Team Leader in Malta

Stellenbeschreibung:

German-speaking Collections Team Leader – Malta

Are you a motivated Team Leader with a passion for coaching people and driving high performance?

Our client – a leading international company in the financial services and collections industry – is looking for an experienced German‑speaking Team Leader to guide a dynamic team of over 30 collections agents.

What You’ll Be Doing

Lead & Inspire the Team

Manage, mentor, and develop a talented collections team of 30+ agents
Create a motivating work environment where everyone feels supported and valued
Set clear goals, track performance, and celebrate success together

Drive Performance & Deliver Results

Oversee daily operations including scheduling, workflow management, and KPIs
Provide regular coaching, feedback, and training to help your team reach new levels of performance
Ensure all collections activities meet company standards and regulatory requirements

Support Exceptional Customer Service

Handle escalations with professionalism and empathy
Maintain strong relationships with customers and internal teams
Continuously improve processes to enhance both efficiency and customer satisfaction

Reporting & Continuous Improvement

Monitor performance metrics and analyze results to identify trends and improvement areas
Prepare performance reports and share insights with senior management
Collaborate cross‑functionally to drive operational excellence

What You Bring

Proven experience leading teams of 20+ people – ideally in collections, customer service, or contact centre environments
A strong background in financial services or a related field
Excellent communication skills in German and English (both written and spoken)
A hands‑on leadership style with a natural ability to motivate, coach, and inspire
Confidence working with CRM systems, collections tools, and MS Office
A proactive mindset and passion for helping teams and customers succeed