Stellenbeschreibung:

Zertificon Solutions – Software Manufacturer since 2004. We are IT security specialists: our products encrypt business communications. More than 25% of the 100 highest-revenue companies in Germany, as well as hundreds of medium-sized enterprises across all industries, already use our Z1 encryption solutions. We have big plans and continue to grow steadily. Nearly 120 employees are already working with us in Neukölln. Join our professional, highly qualified team: take on challenges, share your knowledge, learn new things, and discover your potential!



German speaking IT Servicedesk Technician (f/m/d) - for an established IT security company


Your tasks
• Be the go-to person for employees in case of software and hardware issues: troubleshoot and resolve problems via Jira help desk
• Take care of employee onboarding: from setting up necessary tools to checking in new devices into the inventory system
• Install, configure, and maintain our PC landscapes (Linux, Windows, Mac OS)
• Take care of the essential office set-up: printers, projectors, and cameras
• Help us keep our IT systems secure: Monitor switches, firewalls, and servers to detect and handle issues


Your qualifications
• Strong knowledge of Microsoft systems administration (e.g. Windows Server Hybrid Administrator Associate certification)
• Basic knowledge of network technologies (LAN, WLAN, TCP/IP)
• Basic knowledge of Linux administration (Linux essentials)
• Ability to trace issues in monitoring systems and strong troubleshooting skills (operating systems, networking)
• You listen, communicate clearly, and set expectations, ensuring problems get solved while keeping the user experience smooth
• Work with care and empathy
• Ability to work under pressure and strong problem-solving skills
• Confident in both German (B2) and English (B1-B2), making sure nothing gets lost in translation


Experience in the following is advantageous:
• pfSense and Fortigate Firewalls
• Cisco Switches
• VMware solutions (incl. vCenter, Hypervisors, Horizon environment)
• Monitoring and logging systems (Zabbix, Graylog, Syslog)


Our offer
• Flexible working hours and home office possible
• Mobility: free Germany ticket, job bike leasing or car parking
• Allowances for food (e.g. Lieferando) and internet in the home office
• Benefits in the office: Roof terraces & green courtyard, organic fruit and drinks, parcel acceptance
• Get-together: pizza Friday in the office, regular team events, big summer party


Why Zertificon?
Zertificon stands for securing digital business. We develop trusted IT security solutions "Made in Germany" – built for businesses that value both protection and usability.
• Independent & committed: For over 20 years, we’ve built secure communication tools – as an owner-managed company with a clear stance
• Purpose-driven: We believe that digital communication must be secure and free. If you think Edward Snowden did the right thing as a whistleblower, we might just share the same values. As a sign of our support, we donate €1,000 to an organization that supports Edward Snowden for every new hire who mentions him in their application
• Hands-on excellence: We take on complex challenges because we can. Our in-house experts are top-tier – even external specialists often learn from us. When we want the best, we build it ourselves
• Agile by conviction: We think fast, act pragmatically, and improve continuously. No bloated processes, no “that’s just how it’s always been done.” Initiative is welcome – but of course, it will be challenged, and not every idea will make it through unchallenged
• Security that works: We build software that’s not only secure, but actually usable – not just for large enterprises with dedicated highly skilled IT teams, but also for small and mid-sized businesses that need strong security without the complexity
• Diverse & international: Our team of 120 people from 30+ countries shares one mission: making secure digital communication easily accessible to businesses of all sizes



If that resonates with you, we’d love to hear from you.




Want to know more? Please have a look at our Work at Zertificon page: https://www.zertificon.com/en/it-jobs-berlin/work-at-zertificon



Questions?

You can reach our HR team at
+49 30 5900 300-0
[email protected]

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung