German-speaking Technical Support Specialist to Hamburg, Germany

German-speaking Technical Support Specialist to Hamburg, Germany

We are seeking Technical Support Specialists to provide technical assistance for a luxury automotive brand. This role requires strong technical interest/knowledge (training will be provided), excellent problem-solving skills, and the ability to deliver high-quality support to ensure customer satisfaction.

About the company

Our client is a leading international digital services and consulting company that supports businesses in 46 countries. While they are constantly innovating for our customers, their motto remains the same: Everyone deserves a chance to grow!

What will you do?

• Manage team performance and ensure SLAs and KPIs are met
• Coach and support the onsite team
• Maintain applications, operating systems, and PC components (hardware)
• Resolve incidents within the scope of the SLA
• Support logistics, warehouse management, and delivery services
• Promote continuous improvement and transformation

Candidate profile

• Valid Class B driving licence (mandatory)
• 50% willingness to travel locally in the Hamburg and Bremen region
• C1 level German and English language skills
• Experience with workplace and software/OS installations and support
• Knowledge of Microsoft and Apple products
• Previous experience in a team leadership role (desirable)
• Experience in performance and attrition management (desirable)
• Coaching and feedback skills

Employer offers

• Varied tasks with opportunities to contribute your own ideas
• Comprehensive training platform for soft and hard skills, plus coaching and mental health programmes
• Daily interaction with a large listed company in the automotive manufacturing industry

Job details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting

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