Global Service Delivery Manager / IT Infrastructure Services

Global Service Delivery Manager / IT Infrastructure Services

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. Our people are diverse, creative, and passionate, raising the bar for excellence every day. If this sounds like an environment where you’ll thrive, join us on our journey to advance the technological world through innovation and creativity.

Overview

Global Service Delivery Manager responsible for end-to-end IT infrastructure service delivery across global accounts and geographies, with focus on SLA/KPI adherence, operational excellence, and strategic leadership.

Key Responsibilities

• Lead end-to-end IT infrastructure service delivery across global accounts and multiple geographies
• Ensure SLA and KPI adherence, driving continuous improvement and operational excellence
• Oversee data center operations, including capacity planning, hardware lifecycle, virtualization, and disaster recovery
• Manage cloud services across Azure, AWS, and GCP platforms, ensuring performance and scalability
• Supervise network and cybersecurity operations, including SD-WAN, segmentation, and compliance with ISO/GDPR standards
• Lead digital workplace initiatives, such as VDI deployment, device lifecycle, and user experience improvement
• Own full P&L responsibility, managing budgets, forecasts, and cost optimization for service operations
• Drive transformation and automation initiatives, leveraging tools like Grafana, Azure Arc, and ServiceNow
• Provide strategic leadership and mentoring to large global teams, promoting collaboration and accountability
• Build and maintain strong client and stakeholder relationships, ensuring high customer satisfaction and trust

Requirements

• Bachelor’s or Master’s degree in IT, Engineering, or related field
• 15+ years of experience in IT Infrastructure Service Delivery across global environments
• Proven record managing large teams (100+ resources) and multi-country service operations
• Strong understanding of ITIL frameworks, managed services, and service desk operations
• Expertise in cloud, network, and cybersecurity domains, including automation and enterprise tooling
• Experience managing financial performance, budgets, and cost optimization strategies
• Strong leadership, communication, and stakeholder management skills
• Fluency in German and English (C1/C2)
• Experience in regulated industries such as manufacturing, energy, or finance is a plus
• Relevant certifications like ITIL V3/V4, PMP, CCNA, ISO 9001, or CSM are preferred

Equality and Inclusion

We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity.

We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.

Seniorities and Employment

• Seniority level: Director
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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