Guest Experience Supervisor & MOD (m/f/d)

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Munich Marriott Hotel, Berliner Strasse 93, Munich, Bavaria, Germany, 80805VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type**
Non-Management
**Welcome to the Munich Marriott Hotel!**
Are you a natural organiser who enjoys taking on responsibility? Then an exciting challenge awaits you! As a Guest Experience Supervisor & Manager on Duty, youu2019ll not only contribute to guest satisfaction but also ensure safety and smooth operations throughout the hotel.
In this role, youu2019ll be the primary point of contact for guest inquiries and concerns, coordinating the team in day-to-day operations. With your keen eye for detail and dedication, youu2019ll ensure that the highest standards of service and safety are upheld. Join our team u2013 we look forward to welcoming you!
To strengthen our Front Office Team, weu2019re currently seeking a full-time Guest Experience Supervisor & MOD (m/f/d). Join us and help create unforgettable guest moments!
**Hereu2019s how weu2019ll support you in your role:**
**Security and Stability:**
Permanent employment contract
**Wellbeing Covered:**
Private health insurance scheme
**Team Spirit:**
Shared events and a positive team vibe
**Extras:**
Holiday and Christmas bonuses, anniversary and birthday gifts
**Recognition:**
u2018Employee of the Monthu2019 and other awards with bonus incentives
**Discounts:**
Reduced rates at all 8,300+ Marriott hotels worldwide, 20% discount at our restaurants, bars, and spa
**Exclusive Benefits:**
Additional discounts at our own restaurants & bars and across Munich Marriott hotels
**Your responsibilities will include:**
**Guest Relations / Guest Services:**
A personal welcome and attentive service with thoughtful amenities
Creating unique experiences by attentively and creatively responding to guest requests, making each stay unforgettable
Ensuring smooth experiences for VIP guests through targeted internal communication and coordination
**Complaint Management:**
Handling guest complaints and feedback professionally and solution-oriented, liaising with relevant departments to ensure prompt and effective resolutions
Documenting and analysing complaints to improve service quality
**Manager on Duty (MOD):**
Taking full responsibility for the hotel in the absence of senior management
Supporting the team during peak periods and making decisions to ensure smooth hotel operations
**Hotel and Safety Inspections:**
Conducting regular checks throughout the hotel to ensure safety standards and functionality in all areas
Regularly analysing and optimising safety standards, taking immediate action to maintain a safe and welcoming environment throughout the hotel
**Staff Training in Complaint Management and Safety Standards:**
Training team members in professional complaint management to handle guest feedback constructively
Providing orientation and continuous training on safety standards
**What weu2019re looking for:**
Completed vocational training or degree in hospitality
Experience in reception or guest experience/relations
Passion for hospitality and enjoyment in interacting with our international guests
Absolute reliability and sense of responsibility
Flexibility, solution-oriented mindset, and multitasking abilities
Proficiency in MS Office and Opera hotel management software an advantage
Excellent German and English skills
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
**Be**
where you can do your best work,
**begin**
your purpose,
**belong**
to an amazing global team, and
**become**
the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International.
**Be**
where you can do your best work,u200b
**begin**
your purpose,
**belong**
to an amazing globalu200b team, and
**become**
the best version of you.