Head of Aftersales Market Operations (m/f/d)

HOLON GmbH Paderborn

Stellenbeschreibung:

Your tasks

AsHead of Aftersales Market Operations , you will take full responsibility for the strategic development of our Aftersales Market Operations organization, including all services and the underlying infrastructure.

Your responsibilities:

  • Take ownership of building and continuously optimizing global aftersales services and the supporting infrastructure
  • Advise management on the development and implementation of our aftersales strategy and ensure alignment with the overall corporate strategy
  • Develop and implement high-quality, standardized customer interaction processes to ensure optimal support for our customers worldwide in all product-related, procedural, and specific technical matters
  • Ensure that warranty and goodwill cases are handled with maximum service orientation and in full compliance with audit requirements
  • Identify the right partners and supplier networks in various markets to guarantee premium service – no matter where our customers are
  • Take responsibility for the setup and operation of regional aftersales centers and partner networks to ensure fast and efficient resolution of customer concerns
  • Collaborate closely with your technical counterpart and the development department
  • Conduct regular analyses to identify opportunities for innovation and derive initiatives to improve service quality
  • Develop technical training programs for customers and partners based on the latest standards and establish the necessary training infrastructure – from physical training centers to digital learning platforms

Your profile

  • At least 10 years of experience in leading and continuously improving internationally operating aftersales organizations, ideally in the automotive industry or in mechanical and plant engineering
  • Proven experience in planning and building a cross-regional aftersales unit that serves multiple markets, including regional and central functions, processes, and partners
  • Skilled in the planning, implementation, and sales of aftersales products and services
  • Strong business acumen combined with solid technical understanding
  • Excellent communication skills in both English and German, at both operational team level and strategic executive level

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Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    06 Nov 2025
  • Standort:

    Paderborn

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